Overview
All locations: Ipswich, Birmingham, London. Working Style: Hybrid - 3 days a week in office, 2 days from anywhere.
You will be implementing flawless change, providing technical resolution and continuously learning to enable resource flexibility across the unit to meet demand requirements and deliver a brilliant customer experience. You will champion and build effective working relationships, both internally and externally, to deliver business outcomes and add value throughout. You will be responsible for the change execution and assurance of Fixed Networks platforms managed by Professional Services, and will contribute as a technically talented expert, challenging and supporting others to perform at their best.
Responsibilities
* Support the delivery of routine daily activities and be accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.
* Participate and act as technical lead on incidents within the immediate domain and contribute to PIR write-ups and solutions.
* Propose and implement innovations for continuous improvement within the immediate area.
* Execute the implementation of complex changes in line with change management best practices and governance.
* Provide 365x24/7 operational support for faults spanning multiple platform domains, including out-of-hours change and callouts.
* Manage stakeholder and demand expectations through cross-area engagement.
* Develop technical capability through continued learning and use of BT's learning tools.
* Champion and build effective working relationships to deliver business outcomes and ensure change execution and assurance of Fixed Network platforms managed by network engineering technology services; fully comply with Change Management processes and governance.
* Maintain strong experience with network technologies and protocols in the native domain; PSTN knowledge; solid technical and hardware understanding of System X & AXE10.
* Incident response to resolution and awareness of the end-to-end service journey.
* Willingness to adopt and support newer technologies for the Voice & Optical Pillar (Media Gateway, Transmission, Radio).
* Experience completing changes in live network and system environments.
Qualifications
* Strong experience with network technologies and protocols; PSTN knowledge; solid technical and hardware understanding of System X & AXE10.
* Incident response to resolution and awareness of the end-to-end service journey.
* Willingness to pick up and support newer technologies for Voice & Optical Pillar.
* Experience in completing changes in a live network and system environment.
* Nice to have: ability to communicate confidently and professionally with all stakeholders, including Senior Management Team; adaptability to evolving technologies according to the Technology Career Map; ability to work in high-pressured environments; proactive in applying new technologies; ability to deliver in uncertain deliverables; experience in high-pressure operational environments; self-driven learning and helping develop others.
About us
BT Group was the world's first telco and has a heritage in the sector. We are home to brands including BT, EE, Openreach and Plusnet. We are driving a major digital infrastructure project and investing in fibre and 5G to transform connectivity. We offer opportunities across the business as we simplify systems and structures.
Benefits
* 10% on-target bonus
* BT Pension scheme: minimum 5% employee contribution, BT contribution 10%
* Life Assurance
* Exclusive colleague discounts on BT broadband, BT TV with TNT Sports and NOW Entertainment
* From January 2025, equal family leave: 18 weeks full pay, 8 weeks half pay, 26 weeks statutory pay
* Enhanced women’s health support including menopause help, cancer screenings, period care, and more
* 25 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes
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