Our Service Advisors within Broad Oak Motor Group provide the highest level of customer satisfaction. Working as part of our Aftersales Department you will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their vehicle so that they leave our centre feeling extremely satisfied every time.
Key Responsibilities:
* Responding positively to customer telephone and online enquiries relating to service and repairs.
* Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary.
* Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
* Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
* Liaising with the Service Manager to ensure workshop loading suits diary bookings.
* Producing invoices for completed work and explaining the content to customers.
* Ensuring service bookings and appointments are managed efficiently.
* Establishing customers drop off and collection requirements or arranging alternative transport where necessary.
What we're looking for:
* Experience gained from within the motor trade is desirable. We will consider applications from candidates who demonstrate strengths in other areas of the role.
* A confident user of computers and preferably a working knowledge and understanding of Pinnacle DMS.
* Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately.
* Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships.
* Create a relaxed and stress-free environment for customers whilst contributing to a happy, positive working and team environment.
* A flexible approach to time-keeping so customer satisfaction can always be ensured.
* Has an honest, respectful and diligent approach to work with a strong sense of integrity.
* Systematic and organised; pays attention to the finer details.
* A full and valid UK driving licence is essential.
* Package and benefits commensurate with experience.
Job type: Full-Time, Permanent. Monday-Friday 8am-6pm.
We look forward to hearing from you
Job Types: Full-time, Permanent
Benefits:
* Employee discount
Work Location: In person