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Working hours: Monday to Friday 8am - 5:30pm 1 in 3 Saturdays 8am - 1pm
An exciting opportunity has become available here in our Volkswagen site, as we’re on the lookout for an experienced Workshop Controller to join our dynamic team in our impressive facility. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career with VW. As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices and pro-actively review and prioritise the daily workload.
As a Workshop Controller you will be a crucial part of our business and the Aftersales Department. You will be reporting into our Aftersales Manager who is a pleasure to work with and will be providing you with ongoing support to ensure that you have the tools needed to perform to the very best of your ability! Furthermore you will also be able to do brand specific training which will enable you to progress within the JLR brand and the motor trade industry.
The successful candidate for our Workshop Controller position will be responsible for the day to day running of the workshop, ensuring the service and repair technicians achieve their daily targets. Assisting the Aftersales Manager in ensuring the department provides the best possible service to the customers and achieves agreed profits and retention levels. As part of your daily role you will be responsible for maintaining high levels of customer satisfaction by implementing relevant quality checks.
* Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy
* Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind
* You will also maintain relationships with the vehicle manufacturer and provide support to Technicians during repairs and ensure that high standards are achieved and maintained within the workshop and surrounding areas
* Liaising with colleagues and other departments to ensure a top quality service for customers
* Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
* Assisting with technical challenges by going above and beyond to support the team and writing technical reports
We are looking for someone who is friendly, confident and enthusiastic. Ability to roll your sleeves up and work as part of the team is essential, we are all one big family who supports each other and works towards the same goal. Due to the nature of this role a full valid UK driving license is a must.
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