Job Introduction
Due to continuing growth, we are recruiting for a Warranty Advisor to join our Successful Warranty Hub in Coventry. The hours of work are Monday to Friday, 8:30am to 5.30pm as well as occasional Saturday working.
Our packages and pay plans are industry-leading and are reflective of each applicant's experience and skillset.
Excellent Basic Salary with an OTE up to £30,000 plus benefits.
Our well-equipped and modern facilities provide a professional environment for our staff. We also offer outstanding development opportunities, with ongoing training provided to help you reach your full potential as an accredited Volkswagen Warranty Executive.
For more information or an informal chat, you can call 07793 314819 to speak to a member of the recruitment team or just click apply.
Role and Responsibilities
1. Supporting aftersales teams in providing the best possible customer service and enable them to provide robust policy advice.
2. Ensure that all jobs are assessed accurately for warranty submission and invoiced accordingly.
3. Document all warranty, goodwill and recall work as per manufacturers requirements and Retailer policy.
4. Provide advice on warranty claims to aftersales teams to ensure total customer satisfaction.
5. Utilise technical knowledge and understanding of warranty procedu...