Customer Experience Supervisor
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
The Ambassadors Woking offers a world of entertainment under one roof, right in the heart of Surrey. The New Victoria Theatre opened in 1992 and is firmly established as one of the most beloved theatres in the South East. Boasting state-of-the-art facilities, excellent acoustics and clear sight lines it has hosted first-class performances from the Royal Shakespeare Company, the National Theatre, Matthew Bourne and a number of hit shows direct from the West End. The Rhoda McGaw Theatre caters for Woking's many community groups, societies, semi-professional and professional content. It has a varied programme of entertainment throughout the year including musical theatre, comedy, opera, dance, drama and youth performances. Nova Cinema is Surrey’s go-to destination for the ultimate cinema experience. With hand-picked programming and all the latest releases, it has seven stylish screens (including one luxury screen), an elegant full-service bar and a suite for community and business hire
Customer Experience Supervisors will actively be involved in ensuring that we are offering the highest levels of service to our customers. You will be a supervisor in both a cinema and theatre environment, and as such will need to lead the teams on shift to deliver a great experience to two types of patrons. You will also be instrumental in driving the front of house income on a per show basis to reach the expected venue and team potential. It will be your responsibility alongside the management team to make sure the staff are correctly equipped, informed and prepared for their work. You may be asked to be involved in the exploration and development of the FOH department, implementing ideas and feeding back to management on sales initiatives. You will be a key member in helping to drive sales, understanding targets and contributing to improving spend per head and gross profit per admit. You will also be expected to represent the theatre with professionalism and enthusiasm.