Invoice Administrator
About Healix International
Healix International is a global leader in international medical assistance, claims management, and health screening services. We support business and leisure travellers, expatriates, and multinational organisations with expert care and operational excellence.
We are looking for a proactive and detail-oriented Invoice Administrator to join our team. This role is ideal for someone who enjoys working in a fast-paced environment and is passionate about delivering high-quality administrative support. This is a 6-month Fixed Term Contract.
The role
As an Invoice Administrator, you will support our Invoice Processing Team (IPT) with day-to-day administrative tasks, including invoice processing and data management. You’ll be working with our proprietary Case Management System (CMS) to ensure accurate and timely handling of provider invoices and related communications.
What we are looking for
* Strong customer focus with excellent verbal and written communication skills.
* A positive, team-oriented attitude and willingness to support others.
* Proficiency in Microsoft Office and confidence using technology.
* Commercial awareness and the ability to make informed decisions.
* Critical thinking and the ability to manage time-sensitive tasks.
* High attention to detail and accuracy.
* Effective time management and the ability to prioritise tasks.
* Flexibility and a proactive approach to problem-solving.
* Ability to work independently and collaboratively.
Why Join Healix?
At Healix, we offer a supportive and inclusive work environment where your contributions make a real impact. You’ll be part of a collaborative team that values professionalism, innovation, and continuous improvement.
Ready to Apply?
If you’re looking for a role where you can grow your skills and be part of a global organisation making a difference, we’d love to hear from you.
About the role
Key Responsibilities
* Process and allocate incoming emails and post regarding invoices using the CMS.
* Ensure accurate allocation of documents to the correct case, member, and client.
* Respond to provider queries regarding payments and outstanding invoices.
* Handle payment queries in line with service standards, benefit limits, and policy terms.
* Manage IPT administration reminders and outstanding actions.
* Maintain accurate records of payments and communications.
* Audit provider invoices against Healix’s reasonable and customary rates.
* Escalate complaints or call-backs to the IPT Manager or Team Leader.
* Communicate professionally with members, clients, providers, and internal teams.
* Support other administrative tasks to ensure operational efficiency.
About the company
All around the world, Healix safeguards people's health and wellbeing.
Required Criteria
* Aptitude to learn quickly
* MS office experience
* Analytical approach
* Administrative Experience
* Strong team working skills
Desired Criteria
* Invoice processing experience
Skills you'll need
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