Job Description Account Manager - Team lead Location – Northampton Hours – Monday – Friday 9AM-5PM Salary - Competitive dependant on experience Our client is looking for an Account Manager, Team Lead to join their team. In this individual contributor role, you’ll be responsible for managing and growing accounts while also coaching and mentoring the team to drive success. You’ll play a key role in forecasting and budgeting, ensuring revenue growth, and improving customer retention. If you thrive in a fast-paced environment and enjoy both hands-on account management and coaching we’d love to hear from you! This is a hybrid role (3x/week) based in the Northampton Office What You Will Be Doing Manage and grow accounts by driving expansion and upsell revenue. Coach and mentor team members by sharing best practices, offering strategic guidance, and supporting skill development. Foster a high-performance culture, ensuring the team is equipped to deliver exceptional results. Assist in forecasting and budgeting, providing insights into revenue trends, customer retention, and growth opportunities. Work to improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Coordinate and collaborate with marketing on customer programs. Partner with Sales, Product, and Customer Success teams to align account management strategies with business goals. Prioritise and advocate for customer needs, elevating key issues to drive satisfaction, retention, and growth. Use a data-driven approach to lead outreach campaigns, analyse engagement, and increase product utilisation. Negotiate contract renewals, create proposals, and manage customer expectations. Skills Bachelor’s degree in business, Computer Science, or equivalent experience. 3 years of experience as a player-coach in a client-facing, high-tech B2B account management or renewal management role. Proven ability to mentor, coach, and develop account managers, helping them achieve performance goals. Proven track record of quota attainment. Strong negotiation skills with a deep understanding of contract management, pricing strategies, and value selling. Hands-on experience with renewals, expansions, and upsell opportunities to drive account growth. Strong ability to interact with executive stakeholders and demonstrate a strategic understanding of business needs. Hands-on experience with CRM software (Salesforce preferred). Analytical thinker with strong problem-solving and critical thinking skills. Outstanding listening skills with the ability to translate client communications into solutions. Highly organised, detail-oriented, and process-driven. Experience collaborating cross-functionally to drive customer success, product adoption, and business growth. Experience working with Sales, Customer Success, Product, and Support teams to align customer needs with business objectives. Ability to influence and drive internal initiatives that enhance customer engagement and retention. Ability to multitask and thrive in a fast-paced environment. Willingness and passion to learn new skills and continuously grow.