Overview
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We’re looking for passionate individuals to join our team to drive impactful results for our customers. If you’re dedicated to delighting customers and promoting growth and innovation - we want you on our team!
Role
We are looking for an Implementation Consultant to assist with our Financial Messaging customers. This position will be working with Bottomline’s Financial Messaging customers across EMEA and U.S./North America. This position can be remote for UK Citizens who live in the UK. We are not able to provide visa sponsorship or visa transfers at this time.
The Implementation Consultant is a key member of the project and services teams who will work with Bottomline’s Financial Messaging customers. This is a hands-on services delivery role in which the Implementation Consultant will be technically experienced in a development or programming environment and will become well-versed in the practical use of the product suite. This person may assist in pre-sale review and documentation of a client’s current systems and business applications, establishing technical business requirements, and identifying new or enhanced business processes and Bottomline software and services that meet these requirements.
How you’ll contribute as an Implementation Consultant
* Assist in the configuration of Bottomline software products, client communication, business process consulting, custom program implementation, issue tracking and resolution, training, and other tasks necessary to execute the contracted services
* Work with the Project Manager and other delivery consultants, handling multiple facets of Bottomline software implementation projects for the Financial Messaging line of business
* Be technical, hands-on, customer-facing configuration when needed, implement customizations and deliver
* Execute upgrades (eg. Databases, GTSuite products) and/or platform migration, and assist customers in their testing
* Troubleshoot and track issues, train customers on Bottomline product usage when necessary and perform other necessary tasks to execute contracted services
* Perform high-level data and project relations when supporting/troubleshooting account issues
* Cultivate and sustain the customer relationship and ensure a high level of customer service and satisfaction
* Build and reinforce customer relationships - Strengthen relationships by listening to customers and adapting solutions to meet their needs
Required qualifications
* 3 - 5+ years of experience or equivalent expertise in payments solutions analysis, technical program delivery, or a related field
* 2 years of knowledge related to GTExchange and GTSuite (REQUIRED)
* Financial industry or payments experience preferred
* Knowledge of ISO 20022, FINPlus and SWIFT messaging, with experience in developing and interpreting data models
* Knowledge of configuration for SWIFT channels e.g. SWIFTNet FINPlus, Interact, FileAct, FIN
* Understanding of web application concepts (APIs, JSON, Certificates, SSL/TLS), operating systems (Linux/Unix a must), databases, workflow, and document construction and management
* Strong understanding of financial systems and technology; programming experience is preferred
* Understanding of system architecture, administration, and security standards
* Strong organizational, problem-solving, and analytical skills
* Demonstrated proficiency in payments technology platforms, including hands-on experience with major clearing market infrastructures
* Strong technical writing skills, with a proven track record of translating complex information into clear and concise documentation for diverse stakeholder audiences
* Team focused with strong collaboration and communication skills
* Emphasis on attention to detail and quality
Preferred qualifications, capabilities, and skills
* Knowledge of High Value Payments Systems, Low Value Payments Systems, and Real Time Payment rails, e.g. CHAPS, SEPA, FPS, BACS, SIC IP
* Skilled in JIRA tooling to create and manage backlog of development stories and analysis tasks
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We’re proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
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