Vacancy NamePeople Operations Manager Employment TypePermanent CountryUnited Kingdom LocationLiverpool Business AreaOperations Workplace TypeHybrid About PrincesThe Princes Group has over 7, employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business. Role DescriptionJob Purpose
1. Manage the day-to-day operations of the customer-centric People Operations function ensuring that a high-quality service is provided, delivering results against agreed SLA’s
2. Manage all UK colleague compensation and benefits ensuring that the relevant communication and engagement strategies are in place
3. Manage and optimise HR systems functionality, specifically People Gateway (Sage People) globally and TMS (OneAdvanced) and FlexiPay (One Advanced) within the UK
4. Provide Management Information to the wider HR team and senior leaders that facilitates business decisions based on accurate people related data
Dimensions
5. Manage the UK People Services team, UK Payroll team and the People Systems & Reporting Analyst – three direct reports in total
6. Approximately 2, UK colleagues across 8 UK sites (including Head Office).Supporting the needs of colleagues, HR Business Partners, People Managers, Directors and Board members
7. Relationship management of third-party benefits providers and responsibility for benefits spend (approx. £1m annually)
8. Providing support to overseas HR and Leadership Teams on key annual people processes and any ad hoc requirements
Role RequirementsPrincipal Responsibilities
Team Management
9. Lead, manage and develop three direct reports including attendance, workload prioritisation, communication, performance and development
Key Processes
10. Ensure key people processes are executed effectively, automating where possible, and ensuring SLA’s are achieved
11. Identify opportunities to move people-related administration from the local HR Business Partner teams into People Operations team
12. Ensure all pay-related processes are executed accurately and on time ensuring SLA’s are achieved and HMRC submissions made as required in addition to complying with any other relevant external and/or Government parties
13. Ensure relevant auditing processes and checks are in place to support compliance with all internal controls and legal requirements
14. Ensure a high-quality service delivery is achieved resolving all queries efficiently, rectify errors and ensuring a high standard of service is delivered to all UK colleagues
15. Ensure that standard operating procedures and other necessary documentation is created and maintained and that all changes to company policy result in relevant changes in team working practices/process
16. Manage UK right to work processes to ensure ongoing compliance with UK Visa’s & Immigration requirements
Compensation & Benefits Administration
17. Pension: Manage all pension scheme related administration in line with Pension Regulator requirements. Own the relationship with Mercer and Scottish Widows. Ensure that an annual engagement and communications plan is developed to meet member needs and is delivered effectively
18. Insurances: Manage all administration relating to Private Medical, Critical Illness and Life Assurance policies. Own the relationship with brokers and providers. Manage the respective renewals processes ensuring that a best value and best service approach is maintained. Ensure that an annual engagement and communications plan is developed to meet member needs and is delivered effectively
19. Other Benefits: Manage all administration relation to all other Princes benefits e.g. Eye Care, Cycle to Work, Director Wellness checks, etc and own the relationship with providers.
20. Feel Good Hub: Manage day to day administration ensuring a benefits’ ‘one stop shop’ approach is achieved and maintained. Ensure that an annual engagement and communications plan is developed to meet colleague needs and is delivered effectively
21. Salary Budget & Review: Partnering with the Finance team, manage the annual salary budgeting process. Partnering with HR Business Partners, manage and annual salary review process.
22. Relocation: Manage relocation processes for relevant new starters and secondments ensuring costs are monitored and recorded for financial reporting.
Systems & Reporting
23. Manage day to day operation of HR systems, specifically People Gateway (Sage People) globally and TMS (OneAdvanced) and FlexiPay (One Advanced) within the UK and responsible for integrity of data held
24. Work collaboratively with IT to identify system functionality enhancements that support more efficient ways of working and enhance candidate and colleague experience
25. Manage the creation of both standard and custom reports from HR systems
26. Create advanced dashboards and insights that allow a variety of key stakeholders to access people data creating visibility and supporting decision making
27. Create and regularly report on People Operations KPI’s
Project Management
28. Lead the delivery of key People Operations projects using a logical, methodical and comprehensive approach to project management
Knowledge, Skills & Experience
29. Previous People Operations/Shared Services/Payroll experience
30. Passionate about creating a positive experience throughout the colleague lifecycle
31. Curious, keen to learn and instil a learning culture within the team
32. Ability to lead and inspire a team, drive individual and team performance, coach for success and get the best out of all team members
33. Excellent customer services skills with ability to communicate to and influence others - strong verbal and written communication skills
34. Excellent analytical and problem-solving skill, high level of attention to detail and accuracy
35. Excellent planning and organising skills with ability to manage multiple, sometimes conflicting, priorities effectively and adapt quickly to the changing needs of the function and wider business
36. Calm under pressure, ability to work to tight deadlines and prioritise own and team workload accordingly
37. Solid knowledge of UK HR and Payroll-related legislation and principles
38. Advanced Microsoft Office skills required, particularly MS Excel
39. Experience of Sage People and OneAdvanced software products would be advantageous