Performance and Quality Officer
Join the Property Services Team as a Performance and Quality Officer at CHS Group.
35 hours a week, Monday to Friday 09:00-17:00
Hybrid working (working from home / minimum 1 day per week at the head office based in Histon)
A key part of this role is to assist the Compliance Manager with the administration of performance information and support the delivery of CHS’ repairs and maintenance and compliance programmes, as well as help us to continuously improve our services.
Responsibilities
* Support the Compliance Manager in the management and use of the asset and housing management databases, ensuring data is accurate and up to date.
* Assist with providing performance information, highlighting performance issues to the Compliance Manager (and where required the Performance and Quality Manager, the Asset Manager and Contracts Manager (Responsive)) with the operation of the contracts, ensuring that this leads to improvements in service delivery.
* Assist with the data collection processes, analysis and reporting of performance information and management information for Property Services.
* Assist with the validation processes of performance data from service providers, ensuring that the processes are robust and as transparent as possible.
* Attend regular meetings with contractors, producing meeting notes and associated actions.
* Ensure that customer complaints are handled in line with CHS policy, providing timely responses and effective outcomes.
* Ensure payments are made to suppliers within agreed terms of the contract, investigating invoice queries as necessary.
* Escalate issues of noncompliance immediately.
Qualifications
* Previous experience of working in an administrative role.
* Knowledge of Windows-based IT packages including Word and Excel.
* Excellent communication skills, both verbal and written.
* Ability to deliver against agreed objectives and excellent prioritisation skills.
Benefits
* Employee discount scheme (retail, leisure, gym membership and fitness equipment)
* Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
* Employee Assistance Programme
* Cycle to work scheme (salary sacrifice)
* One day off a year to volunteer for a charity of your choice
* 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part‑time staff), depending on length of service
* Holiday purchase scheme – up to 5 days per annum (pro rata for part‑time staff)
* Company sick pay
* 58p per mile business mileage allowance
* Refer a friend scheme (£250)
* Contributory pension scheme, which both you and CHS contribute to
* Enhanced maternity and paternity leave
* Flexible Working Policy
* Full induction
* Comprehensive free training and development opportunities with paid time off
* Free onsite/nearby parking
* Hybrid Working Policy
* Flexitime
Additional Information
Interviews will be held on: Thursday 18 December 2025.
For more information or for an informal chat, please contact Mel Bennett on 01223 713739.
Key Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Quality Assurance
Industries: Civic and Social Organizations
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