Job Description – IT Support Engineer
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Location: Manchester Campus
Contract Type: Full-time, On-site
Job Purpose
* To keep computer systems running smoothly and ensure users (students and staff) get the maximum benefit from them.
* To provide excellent technical support and guidance to both students and staff.
Key Responsibilities
* Install and configure computer hardware, operating systems, and applications.
* Monitor and maintain computer systems and networks.
* Provide technical support face-to-face, over the phone, and via remote desktop software.
* Troubleshoot system and network problems; diagnose and resolve hardware or software faults.
* Replace and repair parts as required.
* Follow technical diagrams and written instructions to resolve issues or set up systems.
* Support the roll-out and deployment of new applications.
* Set up new user accounts, profiles, and resolve password issues.
* Respond to IT support requests within agreed timeframes.
* Work continuously on tasks until resolution (or escalate appropriately if required).
* Prioritise and manage multiple open cases simultaneously.
* Build effective working relationships with students, staff, and external providers.
* Test, evaluate, and provide feedback on new technology.
* Conduct electrical safety checks on IT equipment.
Person Specification
Essential Skills & Experience
* Strong knowledge of computer operating systems, hardware, and software.
* Analytical and problem-solving skills.
* Excellent customer service and verbal communication skills.
* Ability to work effectively with others and under pressure.
* Flexibility and adaptability in a fast-paced environment.
* Strong attention to detail and ability to prioritise tasks.
* Confident user of Microsoft Office and other common software packages.
Desirable Skills
* Knowledge of engineering science and technology.
* Previous experience in IT support within an academic or customer-facing environment.
What We Offer
* Company pension
* Free parking
* On-site parking
* 28 days annual leave (8 UK Bank Holidays)