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We are delighted to share with you the exciting SVP, Member Experience retained search for our long-time Client, MIT Federal Credit Union (“MIT FCU” – www.mitfcu.org). Founded in 1940 and based in Lexington, MIT FCU has over $700 million in assets and 34,500 members, serving MIT employees, students, alumni, faculty, staff, and select businesses in Cambridge and Lexington. MIT FCU’s progressive service approach leverages a “cashless” branch model that relies heavily on the use of ATM’s, the Contact Center, and technology-based delivery channels. The Credit Union was one of the first in the nation to bring Virtual Teller Machines (“VTMs”) to its branches.
Key priorities:
* Serve as a strategic member of MIT FCU’s Executive Leadership Team.
* Develop and implement strategies that enhance the Credit Union's market position, expand its membership base, and increase revenue.
* Oversee the Contact Center (Inbound/Outbound), Retail Branches, and Business Development.
* Provide an outstanding member experience. Lead, inspire, empower, and develop employees.
The successful candidate will bring:
* Retail leadership successfully creating/developing a proactive, service-oriented sales culture within a credit union, banking, or other financial services firm (or equivalent).
* Minimum of four years’ financial services management experience, preferably at the senior level, with progressively increasing responsibilities (or equivalent).
* Success managing, coaching, and developing staff, preferably within a multi-site environment.
* Strong interpersonal, communication, operational, and project management skills, with the ability to create a consistent, compelling member experience.
Seniority level
* Seniority level
Executive
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Banking and Financial Services
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