Job Posting: Customer Service Advisor
Date: Thursday, February 22, 2024
Location: Cardiff, United Kingdom
Working Time: Full-time
Description & Requirements
Be part of something great
Maximus is a global organisation specialising in providing health and employment services to millions of people annually. In the UK, we employ around 5,000 people who deliver impactful services, including assessments, health services, employability programmes, and specialist support. We work with people who care and do work that matters.
The Customer Service Advisor will provide exceptional service to our users, working with a range of organisations from charity, third sector, and government sectors.
You will be responsible for:
1. Understanding, supporting, and advising customers across a wide range of information, advice, and guidance needs.
2. Providing telephone and multi-channel support with professionalism, integrity, and adherence to all relevant processes, procedures, and legislation.
3. Meeting or exceeding Service Level Agreements (SLAs).
4. Offering multi-channel information services.
5. Delivering accurate, meaningful, and consistent support to customers.
6. Listening patiently, empathising with callers, and demonstrating a genuine desire to help.
7. Maintaining the Customer Records Management (CRM) system with accurate data input and record keeping, prioritising data integrity.
8. Collaborating with colleagues to ensure high customer satisfaction.
9. Continuously improving services and responding positively to change.
10. Conducting effective research on various topics to meet deadlines.
11. Operating in compliance with company policies, HR best practices, and relevant regulations such as PCI, GDPR, ISO 27001, 9001, and 14001.
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