We are seeking an experienced and dedicated Field Service Engineer to join our team. The Field Service Engineer will be responsible for surveying, repair, set-up, service and providing technical support in the field to Customers, Engineers and Installers for all Grant products. Having qualifications in OFTEC, F Gas, Unvented hot water and Part P would be highly advantageous.
Field Support Area : Post Codes PE and NR (Peterborough and Norwich)
Duties & Responsibilities:
* Attend site to carry out repair work on products covered by the manufacturer's warranty.
* When required carry out site survey and commissioning of Grant Engineering products.
* Promote Customer Satisfaction throughout the department/Company ensuring that all our customers receive a valued service.
* Advise customers, installers, and commissioning engineers on product installation.
* Dealing with Technical issues, administration and correspondence on a day-to-day basis.
* Assist in the management of your diary including providing up to date local / logistical information for your area.
* Bringing matters of disrepute to FSM.
* Carrying out a substantial amount of driving on a daily basis with overnight stays when required.
* Responsible for the correct use of tools and equipment on and off site and ensure that appropriate Health and Safety guidelines are followed.
* Provide on-site / In-house training / Assessments as requested by the company.
* Identify Technical / Service trends and report all concerns to the FSM.
* Identify potential sales leads (3 or more units) and pass details to relevant Area Sales Manager.
* Encourage In-House training programmes for suspect Engineers / Installers by referring either to training Administrator or to the relevant Area Sales Manager.
* Keep up to date with current legislation regarding Oil Fired Boilers, Air source heat pumps, Biomass, Smart controls, Solar thermal & unvented hot water and the Installation, Service and Commissioning of the appliances.
* Keep up to date with new in-house developments and attend internal training programmes as required.
* Ensure all Professional Qualifications are kept up to date.
Our Engineers cover the following disciplines, and specific training will be provided:
* Oil boilers Solar Thermal
* Air Source Heat Pumps Unvented cylinders
* Biomass Smart controls
After successful completion of 2 – 4 months training you will work at least 20 Saturdays / annum either as overtime or in lieu of a weekday. Based on a 5-day working week.