FM Office Administrator MOC Hawthorn, Wiltshire, SN13 9NP Part Time, 25 hours per week, Monday-Thursday 12pm-5pm, Friday 11am-4pm Competitive salary plus Serco benefits Serco has an exciting opportunity for an Office Administrator to join the FM team on a part time basis at our SDW Contract in Wiltshire. In this role, you will undertake a range of admin and clerical work in support of the SDW Facilities Management Team. You will provide Reception related duties as required at MOC Hawthorn and a range of service delivery activities within the office environment including mail room, room bookings, photocopying, Hire Car and Training Course bookings, filing and data retrieval, including efficient operation of Registry. The role will be predominantly based at Hawthorn and on occasions assisting at Colerne and other SDW sites. We’re seeking a friendly, customer-focused individual who thrives both independently and as part of a team, delivering exceptional results and outstanding service. Main Accountabilities: Customers Present a professional and positive approach particularly when handling enquiries from customers in person, by telephone or email. Respond to emails in a timely manner ensuring customer queries are dealt with efficiently. Meet and greet visitors, liaise with hosts to ensure visitors are processed appropriately. Respond to incoming telephone calls, answer queries, re-route telephone enquiries to appropriate internal contact. Strives to continually improve service provided to the customer. Operational Excellence Efficient operation of Meeting Room Booking system. Operate local Registry administration maintaining the register of protectively marked files including internal movements/booking couriers for dispatching high-level items, destructions, and auditing. End of month stats • Assist with the booking of Training Courses for FM & Security Assist with the booking of Hire Cars for FM & Security Assist with Maintaining Drivers mandates, making sure everyone is compliant. Assist with the collation and send running sheets monthly for fleet cars held by FM & Security Book garages for fleet cars ensuring maintenance/MOT/services to cars are completed, as well as booking any mechanical issues that may be reported. Purchasing and reconciliation of the One Card. Input Help Desk requests on the CAFM. Manage mail in / out. Carry out admin tasks such as, but not limited to, photocopying, binding, shredding, and laminating. Purchasing and maintaining stationery and housekeeping/cleaning essentials for site, as well as printer cartridge stocks for FM & Security. Provide reception cover when required. Any other reasonable tasks as requested by the FM Manager What you’ll need to do the role: • Previous experience in a Customer Care/Reception/PA role. • Work within a team. • Good Communicator • Good knowledge and understanding of MS Office tools. • Computer Literate. • Full and valid driving license. • Be able to obtain SC Security Clearance What we offer: Salary: Competitive salaries with annual reviews. Pension: Up to 6% contributory pension scheme. Holidays: 25 days' annual leave plus bank holidays. Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression. Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres. Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel. ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period. Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community. Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here. Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. defencejobs