Job Description
Key Responsibilities:
* Install and maintain SmarterDM heating and AC control systems across UK customer sites
* Conduct site risk assessments and work safely according to company health & safety procedures
* Complete documentation, reports, and ticketing system updates (Jira) promptly and accurately
* Provide on-site customer support and product training where required
* Collaborate with the Customer Experience Team and contribute to system/process improvements
* Maintain tools, vehicles, and equipment in safe working condition
* Mentor new team members and engage in personal development through reviews and training
* Uphold company values, treat customers fairly, and consistently deliver a high-quality service
Essential Qualifications & Skills:
* NVQ Level 3 (C&G 2357), AM2, and 18th Edition Wiring Regulations (BS7671)
* Strong electrical systems knowledge and proven field service/customer support experience
* Good communication, organisation, and IT literacy
* Ability to work independently and self-manage tasks
* Full, clean UK driving licence
Desirable Skills:
* Experience with control/communication systems
* Mentoring or training experience
* Escalation handling
ACS are recruit...