Responsibilities:
1. Ensure a warm and courteous welcome to all visitors to the department.
2. Obtain relevant information from clients in a polite, confidential, and friendly manner.
3. Employ effective communication in all interactions with patients, clients, and colleagues.
4. Ensure clients are aware of charges/UTA/DNA policies.
5. Deal with all enquiries professionally, welcoming, and helpfully.
6. Receive payments for treatment and equipment, liaising with accounts, private medical insurers, and embassies.
7. Resolve payment queries with the accounts department and arrange credit notes if needed.
Experience and Skills:
* Experience working in a hospital or clinical setting.
* Experience handling money in a business environment.
* Relevant customer service experience.
* Excellent computer skills.
* Strong time management and prioritization skills.
* Ability to work independently and demonstrate initiative to improve departmental efficiency.
* Ability to handle stressful situations involving emotional or challenging patients, carers, or visitors.
* Awareness of diversity and ability to respond to individual needs and preferences.
About the Role:
We are seeking an enthusiastic and experienced individual to join our team at Cromwell Hospital as a Therapy Admin Team Coordinator. The role involves ensuring all customers and visitors to the Therapy department receive a world-class experience.
We champion diversity and understand the importance of our staff representing the communities and customers we serve. Our inclusive environment encourages you to be yourself and work towards our shared purpose of helping people live longer, healthier, happier lives, and making a better world.
Benefits:
* 25 days holiday, increasing with service, with options to buy or sell.
* Bupa health insurance.
* Enhanced pension plan and life insurance.
* Onsite gyms or local discounts.
* Various other benefits and online discounts.
Why Bupa? We are a health insurer and provider focused on our customers. We value bravery, caring, and responsibility, and promote diversity. We are a Level 2 Disability Confident Employer, committed to fair treatment and reasonable adjustments for disabled applicants.
Additional Information:
Time Type: Full time
Job Area: Administration
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