Who are we?
Latham's Steel Doors is a family-owned business and the UK's leading supplier of steel security doors. Established in 2011, we specialise in providing high-quality, cost-effective doors that combine superior protection with stylish designs for both residential and industrial use.
With the UK's largest stock of steel doors, we offer a wide range of standard sizes, bespoke options, and customisable finishes. Manufactured from galvanised steel and finished with durable powder coating, our doors are built to last while enhancing the appearance of any property.
Our people are dedicated to delivering exceptional service, helping customers select and customise the perfect solution for your security needs.
We take pride in ensuring everything we do is guided by our core values Empathy, Authenticity and Integrity, Resilience, Include and Empower, Accountability, Commitment to Customers and Innovation.
Job Overview
We are looking for a highly organised and proactive Aftersales & Customer Services Admin Assistantto assist our sales team with key operational tasks, including logistics coordination, invoicing and customer service. The ideal candidate will play a vital role in ensuring a smooth end to end process from the initial order through to delivery and final invoicing.
Responsibilities
* Assist the sales team with daily logistics coordination, calling customers and arranging deliveries.
* Provide general administrative support to the sales and operations teams as required.
* Liaise with warehouse or dispatch teams to track orders and ensure timely deliveries to customers.
* Handle incoming customer queries related to orders, delivery status, and general enquiries.
* Check and verify historic customer orders for accuracy and resolve any discrepancies.
* Support with generating and checking customer invoices to ensure billing accuracy.
* Investigate and resolve any invoice discrepancies or customer billing issues in a timely manner.
* Maintain accurate customer records and update systems as needed.
* Communicate effectively with internal departments (sales, accounts, dispatch, customer services) to ensure customer expectations are met.
* Help ensure all customer documentation (e.g., order confirmations, PODs, invoices) is correct and filed appropriately.
Qualifications
* Previous experience in a sales support, logistics, or customer service role.
* Strong communication and interpersonal skills, both written and verbal.
* Excellent attention to detail and ability to spot discrepancies or errors.
* Proficiency with Microsoft Office (especially Excel) experience with CRM or internal management systems.
* Ability to prioritise and manage multiple tasks in a fast paced environment.
* Proactive, self-motivated, and a strong team player.
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
Work Location: In person