Main area Acute and Emergency Nursing Grade Band 3 Contract Permanent Hours
* Full time
* Part time
37.5 hours per week (Both full and part time roles available. To be discussed at interview.) Job ref 419-7540123-SHCSW-MY
Employer York and Scarborough Teaching Hospitals NHS Foundation Trust Employer type NHS Site York Hospital Town York Salary £24,937 - £26,598 per annum/pro rata Salary period Yearly Closing 04/01/2026 23:59
Band 3
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
* We are KIND
* We are OPEN
* We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
Job overview
This role offers a unique chance to deliver high-quality, compassionate care across key departments: Ambulatory Care (AMB), Acute Medical Unit (AMU), Medical Same Day Emergency Care (MSD), and the Emergency Department (ED)—all vital to the Trust’s urgent and emergency care pathway.
You’ll work in fast-paced, clinically diverse settings, supporting patients with acute conditions. Duties include assisting triage and emergency interventions in ED, short-stay assessments in AMU, and facilitating efficient care in MSD and AMB for same-day diagnostics and procedures.
You’ll need strong clinical awareness, adaptability, and commitment to excellence. Responsibilities include collaborating with multidisciplinary teams, contributing to care planning, maintaining accurate documentation, and mentoring junior staff to foster learning and improvement.
You will uphold the Trust’s values:
Caring – kindness, compassion, respect
Accountable – responsibility, professionalism, safe care
Respectful – valuing diversity and dignity
Engaging – open communication and teamwork
This position offers a stimulating, supportive environment with opportunities for professional growth and exposure to varied clinical presentations.
Main duties of the job
As a Senior Healthcare Support Worker within the Acute and Emergency Floor, you will play a vital role in delivering high-quality, compassionate care across several urgent care settings. A significant proportion of patients in these departments are older adults, often presenting with complex medical, cognitive, and social needs.
Your role is essential in ensuring that elderly patients receive dignified, person-centred care that promotes safety, comfort, and independence.
Your role will include but is not limited to:
* Assist in the assessment and triage of patients across ED, AMU, MSD, and AMB
* Monitor and record vital signs, escalating concerns appropriately
* Support patients with personal care, including hygiene, nutrition, mobility, and toileting
* Assist with clinical procedures such as ECGs, phlebotomy, and wound care under supervision
* Provide tailored support to older adults, recognising the impact of frailty, dementia, delirium, and sensory impairments
* Falls prevention
* Offer reassurance and emotional support to patients experiencing confusion, anxiety, or distress
* Assist with feeding and hydration, particularly for patients with swallowing difficulties or cognitive decline
* Liaise with families and carers to understand individual needs and preferences
* Recognise and report signs of deterioration, safeguarding concerns, or unmet needs
* Communicate clearly and compassionately with patients, families, and the MDT
* Participate in handovers and team briefings
Working for our organisation
For further information on working for our Trust, please visit:
We offer a range of benefits to support our staff including:
* Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
* 27 days holiday rising to 33 days (depending on NHS Trust service)
* A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
* A variety of different types of paid and unpaid leave covering emergency and planned leave
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
* NHS Car Lease scheme and Cycle to Work scheme
* An extensive range of learning and development opportunities
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust’s dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Qualifications
* 1 Year previous experience in a Health Care Support Worker Role
Qualifications
* Completion of the Skills for Health Care Certificate (or equivalent).
* Numeracy/literacy skills to Level 1 (GCSE Grade 2-3, D-F or equivalent
Skills
* Ability to communicate health related information in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.
Clinical Skills
* Competent to record and elevate patient observations, undertake venepuncture, and to be trained in cannulation.
* Willing to undergo further training
Please note that some of our substantive vacancies may be availableon a smaller number of hours than advertised. If you would be interested in applying on this basis, we would encourage you to contact the appointing manager to enquire further.
DBS Checks
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in 1 payment or in a six month period once you start employment. By applying you are agreeing to this undertaking. If you are successful you will be asked to confirm if you wish to pay in one amount or in instalments. The charges are currently £27.38 for a standard check and £55.38 for an enhanced check. The level of check will be determined by the post you are applying for.
Please note that Volunteers and Bank only staff will not be charged.
The Disclosure and Barring Service (DBS) offers a confidential checking service for transgender applicants in accordance with the Gender Recognition Act 2004. This is known as the sensitive applications route, and is available for all levels of DBS check - basic, standard and enhanced.
The sensitive applications route gives transgender applicants the choice not to have any gender or name information disclosed on their DBS certificate that could reveal their previous identity. To contact the sensitive applications team, please telephone 0300 106 1452 or email sensitive@dbs.gov.uk .
Use of Artificial Intelligence (AI)
Please note, the selection processes at York & Scarborough Teaching Hospitals are in place to ensure we recruit candidates with the right skills and values. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills. You will be required to acknowledge that you are aware of this before submitting your application.
Agile and Flexible Working
We are committed to helping all staff balance their work with other commitments and have recently launched our new Agile and Flexible Working policy to support this, entitling all staff to request flexible working from day one – for all posts. We encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Employee Assistance Programme (EAP)
All our employees have access to a free, confidential counselling and wellbeing support service. Our EAP is available 24/7, 365 days a year.
Relocation Package
The Trust offers a generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss relocation further, please speak to the recruiting manager at interview.
A bit more about us and the surrounding area
York and Scarborough Teaching Hospitals NHS Foundation Trust is situated in a fantastic part of the country that is home to two national parks, a beautiful coastline, and the city of York - consistently voted one of the best places to live in the UK. We provide a comprehensive range of acute hospital and specialist healthcare services for approximately 800,000 people living in and around York, North Yorkshire, North East Yorkshire and Ryedale - an area covering 3,400 square miles.
Our annual turnover is approaching £0.5bn. We manage eight hospital sites and have a workforce of around 10,000 staff working across our hospitals and in the community.
Sponsorship
Please note: Under current Home Office Immigration Rules we are unable to offer sponsorship for roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Currently, this rules out sponsorship for Band 2, and some Band 3 roles. In addition to this, there are a number of other roles not eligible for sponsorship, therefore applicants requiring it may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa .
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
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