Salary: £83,500 - 83,500 per year Requirements: Bachelors degree or equivalent in Computer Science, Information Technology, or related field 5 years ServiceNow development experience with CSA or CAD certifications 3 years people management experience in technical environments Expert knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM) Strong experience with JavaScript, REST/SOAP APIs, and system integrations Proven track record of delivering complex ServiceNow implementations Excellent communication and stakeholder management skills Experience with SAFe/Agile/Scrum methodologies ITIL Foundation certification Masters degree in relevant field (desirable) ServiceNow CIS certifications in multiple areas (desirable) Experience with ServiceNow Performance Analytics and Predictive Intelligence (desirable) Knowledge of cloud platforms (AWS, Azure, GCP) (desirable) Project Management certification (PMP, Prince2) (desirable) Familiarity with DevOps practices and CI/CD pipelines (desirable) Previous consulting or vendor management experience (desirable) Responsibilities: Ensure that the Veolia Group ServiceNow platform is stable, secure, up to date, compliant, fit for purpose and fit for use. Act as an exemplar to ensure that all development, coding, and configuration activities meet with the highest standards, best practice, ServiceNow guidance and DSM internal policies and processes. Ensure projects align with strategic goals, are delivered on time and to the highest standards of quality, and promote best practices for continuous improvement of the platform. Matrix responsibility for a team of 6-12 ServiceNow developers, administrators, and technical analysts. Understand and translate business requirements into technical solutions. Ensure platform availability and performance meets SLA commitments. Drive platform evolution through guidance, training and change management support. Measure and report on platform performance and compliance (technical and licence). Technologies: AWS Azure CI/CD Cloud DevOps GCP Support ITIL ITSM JavaScript Matrix REST SOAP ServiceNow Office 365 More: At Veolia, we see the chance to help the world take better care of its resources and contribute to an inclusive culture. We offer a competitive salary of up to £83,500 per annum plus a 20% bonus, a company car or car allowance of £6,600 per annum, and a variety of resources to support your physical, mental, and financial health. This remote role includes travel while ensuring that you are part of a team dedicated to ecological transformation and meaningful change. We take pride in being named one of The Sunday Times Best Places to Work for three consecutive years, reflecting our commitment to creating a rewarding and purposeful career for our employees. We promote a diverse and inclusive workplace and are proud to support applicants with disabilities throughout the hiring process. last updated 6 week of 2026