Customer Service Consultant – Join a Team That Makes a Real Difference!
💸 Salary: £24,000 – £28,000 DOE + Bonus
🕒 Hours: 37.5 per week | Rotating Shifts
📍 Location: Cardiff City Centre - Option for hybrid after probation
Are you a people person who loves solving problems and making someone’s day better? Do you want to be part of a fun, supportive team where what you do truly matters?
We’re on the lookout for enthusiastic, driven individuals to join a growing company that’s changing the game in the insurance world—making it accessible for people with to get the cover they need. If you’re passionate about customer service and ready to be part of something meaningful, this is your moment!
🌟 What You'll Be Doing:
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Taking friendly, helpful inbound calls about there insurance.
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Logging each conversation like a pro – accuracy is key!
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Handling a variety of queries while keeping things smooth and stress-free for the customer.
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Building your skills and progressing through different areas of the customer service team.
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Getting stuck into team meetings and sharing ideas—we want your voice!
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Putting people first and treating every customer with fairness and care.
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Always keeping it professional with customers and teammates alike.
🙌 What We're Looking For:
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Experience in a customer service or call centre role (you’ve got the skills, we want them!).
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Confident dealing with customer complaints—written or verbal? Bring it on!
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Bonus points if you’ve worked with Live Chat systems.
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Excellent communicator with a positive, can-do attitude.
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Detail-oriented and ready to go the extra mile for customers.
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A confident, clear phone manner.
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Tech-savvy with a good handle on Excel, Word, and the web.
🗓 Shifts That Work for You:
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Weekdays: Shifts between 8:30am – 8:00pm
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Weekends: Just one Saturday and one Sunday per month
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Rotas are set 6 weeks in advance—plenty of time to plan your life!
🎁 Perks & Benefits You’ll Love:
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🌴 24 days holiday + bank holidays (rising to 30 with service!)
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🏥 Health Cash Plan for you + up to 4 dependents
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💬 24/7 Employee Support Line – we’ve got your back
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🚲 Cycle to Work Scheme
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🛍 Perk Box discounts for shopping, dining, gym & more
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💻 Tech Scheme – get the gadgets you love
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⏳ Holiday Buy Scheme
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🎄 Christmas Savings Club
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💗 Regular charity events & fundraisers
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🛡 Life insurance – 4x your annual salary
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🧓 Nest Pension Scheme
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🎉 Company events, recognition, and rewards
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🤒 Company sick pay for when you need it
If you're ready to be part of a company that values you as much as it values its customers—don’t wait. Apply today and start making a difference with every call you take