Field Service Technician (Field-based, West London / Heathrow Area) page is loaded
Field Service Technician (Field-based, West London / Heathrow Area)
Apply remote type Remote locations Woodside Way Fife time type Full time posted on Posted 8 Days Ago job requisition id R1066094
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.
VELUX is on a mission to transform spaces with daylight and fresh air.
We give you the chance to grow. To shape your own career. To work in an international environment. To be part of a company that leads the market in sustainable indoor living. We offer you a world of opportunities - if you have the ability and the opportunity to take them.
About the job
This is a key role as part of our differentiated offer to our customers. It involves reactive and responsive on-site Guarantee support, and assessment and agreement of product returns and general stock management. You will also actively support sales activity through both reactive and proactive dealings with customers in order to increase trust in VELUX products, improve installation quality (incl. best practice) and help differentiate VELUX from the rest of the market. You will be personally responsible for ensuring your time is best used in order to support our customers.
This role is field-based and will respond to service calls within the TW, SL, SW, W, and UB post code areas (Twickenham, Slough, South-West London, West London, and Uxbridge). Applicants must live within this geographical area and should expect to travel throughout the area regularly.
You will be key in influencing product specification, developing standards, and protecting/growing market share within this area. You will need to be well organised, motivated, structured and intelligent in your choice of opportunities to pursue.
Through the highest level of both technical competence and customer interaction, you will support the VELUX Brand and maintain trust in both the product and the company.
More specifically, you will:
* Respond to service calls at customer’s homes in a professional, timely manner, acting as a representative and ambassador for VELUX
* Carry out diagnostic and fault-finding work on agreed VELUX products, acting in accordance with our Guarantee obligations and taking a “right 1st time” approach, ensuring that customers understand and accept the actions you are taking.
* Resolve Guarantee claims professionally, accurately completing all supporting administration in line with deadlines.
* Maximise the value of interaction with Merchants as an opportunity for us to deliver other benefits, e.g. signage, brochures, opportunities, knowledge.
* Communicate credibly and actively with multiple customer groups including house builders, consumers, installers, Specifiers and distributors
* Act on knowledge gained from all customer interactions either directly or by providing information to Area Managers or others in our company who may be better placed to act.
* Assist in the development and implementation of VELUX processes, remove causes of repeat calls and generally act to remove any waste or down time in the working day.
* Understand and use Lean principles for re-designing workflows to improve processes.
* Ensure well-managed and stocked van and stores which make the work easier and portray the right image of both company and self.
* Work within a culture of open and honest 2-way communication, self-management, empowerment and responsibility for results.
* Share and seek knowledge in order to support the development of a high performing team.
You will need to have:
* A good basic level of education
* Experience working in a customer-facing environment, with a key focus on delivering a great customer experience and getting things right first time.
* Good organisational and time-management skills.
* A good level of IT skills
Special Requirements:
* This role requires work at heights and manual handling in accordance with health and safety guidance
You will stand out from the crowd if you have:
* A City & Guilds qualification in Roofing, Carpentry, Joinery, or similar
* Practical, hands-on experience working in the building industry
* Experience diagnosing and solving roofing related problems
* A basic understanding of Electrics
Equal Opportunity Employer
VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.
For more than 80 years, The VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product programme includes roof windows and modular skylights, decorative blinds, sun screening products and roller shutters, as well as installation and smart home solutions. These products help to ensure a healthy and sustainable indoor climate, for work and learning, for play and pleasure. We work globally – with sales and manufacturing operations in more than 38 countries and around 12,500 employees worldwide. The VELUX Group is owned by VKR Holding A/S, a limited company wholly owned by non-profit, charitable foundations (THE VELUX FOUNDATIONS) and family. In 2021, VKR Holding had total revenue of EUR 3.5 billion and THE VELUX FOUNDATIONS donated EUR 244 million in charitable grants.
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