We are offering an exciting opportunity within our award-winning Research and Insight Team to join us as an Insight Manager on a fixed term basis. The function is dedicated to capturing and acting on feedback from members, customers, non-customers, brokers, SMEs and employees. Following the acquisition of the Co-operative Bank, this role will play a pivotal part in shaping the strategic direction of the Group, by leading on high profile research which will support our transformation. The role holder will take ownership of research projects, whether in-house or with third party agencies. Acting as a trusted advisor on research design and methodology, since most of our research is bespoke. Working independently across multiple projects, overseeing the end-to-end process, design, set-up, execution and delivery. Working closely with the Head of Research, you will support the delivery of the roadmap, ensuring insights are impactful and drive meaningful business decisions for the Group. Why Join Us? Be part of a business where the voice of the customer genuinely shapes decisions Play a key role in a high-profile transformation following the Co-operative Bank acquisition Work with senior stakeholders and influence strategic decisions across the organisation Develop your skills in a role with real impact, ownership and visibility We operate on a team-led hybrid approach with at least 1 day a week in Coventry & / or Manchester office Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Society here. We reserve the right to close this advert early if we receive a high volume of suitable applications