We are currently working with a well-established Housing Association who are looking to recruit an experienced Scheme Managerto support the delivery of housing services within older persons accommodation across the Wiltshire area.
This is a customer-facing role responsible for providing day-to-day tenancy and scheme management, ensuring residents can live safely, independently and comfortably in their homes.
Key Responsibilities of a Scheme Manager:
* Deliver day-to-day tenancy and scheme management across older persons housing schemes.
* Act as the first point of contact for residents, supporting them with tenancy-related issues and helping them sustain their tenancies.
* Carry out regular scheme inspections, ensuring communal areas and buildings are safe, well maintained and compliant with health and safety requirements.
* Manage low-level anti-social behaviour cases and tenancy breaches, working with other teams where necessary.
* Support the lettings process, including viewings, housing needs assessments and tenancy sign-ups.
* Liaise with internal teams and contractors to ensure repairs, maintenance and estate services are delivered effectively.
* Maintain accurate records and compliance documentation, including fire safety checks and scheme logs.
* Work with external agencies and community partners to support residents and reduce isolation.
Wha...