Cloud & Managed IT Engineer (Tier 3) – Up to £63,500 Package Hybrid – Meppershall (3 Days Onsite)
We’re working with a fast-growing, UK-based Managed Services provider that’s scaling their cloud and support operations. Due to continued investment and demand, they’re hiring an experienced Tier 3 Cloud & IT Engineer to act as a technical lead across escalations, infrastructure optimisation, and automation.
This is a hybrid role, based out of their modern Meppershall office 3 days per week, with the rest from home. You’ll work with a high-performing technical team supporting enterprise clients and complex environments.
The Role
* Title: Cloud & Managed IT Engineer (Tier 3)
* Location: Meppershall – Hybrid (3 days onsite, 2 days WFH)
* Package: Up to £63,500 total (base benefits)
* Schedule: Monday to Friday, 9:00 AM – 5:00 PM
* Additional: Participation in weekend on-call rota (critical incident cover)
Key Responsibilities
* Own and resolve complex 3rd-line escalations from Tier 2 engineers
* Lead root cause analysis, permanent fixes, and automation of repeat issues
* Design and deploy automation workflows using PowerShell and Power Platform
* Optimise Microsoft cloud services – including Azure AD, M365, Exchange, Intune
* Support infrastructure projects – migrations, upgrades, virtualisation
* Maintain accurate documentation and support knowledge base resources
* Champion best practices across Incident, Problem, and Change Management
* Act as technical lead on customer and internal cloud transformation projects
* Mentor and support junior engineers and assist with technical upskilling
* Work across hybrid environments including private CoLo infrastructure
The Candidate
You’ll be a highly competent 3rd Line Engineer or Tier 3 Support Specialist with a strong background in Microsoft cloud technologies and infrastructure support.
Essential Experience
* 3 years in a senior support role within enterprise or MSP environments
* Expertise across Microsoft 365, Azure, Exchange Online, Windows Server, and Intune
* Strong PowerShell scripting and automation skills
* Solid troubleshooting skills across desktop, server, cloud, and network layers
* Familiar with ITIL-aligned practices – especially in incident and change processes
* Confident in mentoring others and leading technical discussions
* Comfortable working on a hybrid schedule (3 days onsite)
* Eligible to work in the UK
Desirable Skills & Technologies
* Azure certification (e.g. AZ-104)
* Knowledge of tools such as Tanium, Okta, SailPoint, Proofpoint
* Experience with CoLo infrastructure, Hyper-V, VMware, SQL Server
* Familiarity with DNS/Cloudflare, Acronis, Cortex XDR, or Scale Computing
* Experience using ServiceNow or similar ticketing platforms
What You’ll Get
* Total Package up to £63,500, including bonus and comprehensive benefits
* Generous holiday allowance, with additional buy/sell options
* Enhanced parental leave, pension scheme, and life cover
* Ongoing learning and certification support
* Tech-forward environment with cutting-edge tools and platforms
* Team culture that values knowledge sharing, autonomy, and innovation
Why Apply?
This is a fantastic opportunity for a senior engineer looking to make an impact in a modern MSP environment — with a strong cloud focus, interesting project work, and the chance to lead initiatives that shape service delivery and customer experience.
How to Apply
Send your CV to shayce@pearsoncarter.com or call 0191 406 6111 for a confidential conversation.
Keywords:
Cloud Engineer, 3rd Line Support, Tier 3 Engineer, Microsoft 365, Azure AD, Exchange Online, Intune, PowerShell Automation, ITIL, Infrastructure Support, Virtualisation, Meppershall IT Jobs, Hybrid IT Role, Senior IT Support, UK Tech Careers
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