Key Responsibilities:
· Managing IT support requests and incidents from receipt to resolution and closure using the online ticketing system.
· To provide excellent customer service, assisting staff and pupils in the use of IT resources.
· To assist the Director of Digital Infrastructure and Senior IT Technician in the development and smooth running of all IT systems, networks and Internet Security systems.
· To assist in supporting and managing of a range of devices, including iOS and MacOS environments.
· To provide IT and AV support for Public and Internal Examinations.
· To provide IT and AV support for school events including occasional duties out of school hours.
· To help ensure that devices are kept up to date and that security software is up-to-date.
· To help monitor consumables and to arrange for orders to be placed.
· To check new computer equipment and carry out the routine installation of software including the installation of Operating Systems on the equipment.
· To assist with the maintenance of the equipment inventory.
· To assist with the creation and management of user accounts.
· To assist the Director of Digital Infrastructure to execute his wider school responsibilities e.g. software support, distribution of devices and staff training.
· To keep abreast of current developments in IT within schools.
· To promote high standards of Health & Safety with regards to IT and other technology.
· To help ensure that the School operates within the law with respect to software licenses, data protection and IT use.
· To complete any administrative paperwork promptly and to a high standard.
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