Company: Finning (UK) Ltd
Number of Openings: 3
Worker Type: Permanent
Position Overview:
Join us at Finning, the largest CAT dealership in the UK and Ireland, as a Hose Engineer! In this exciting role, you'll be the go-to expert for providing quick, on-site hose making and replacement services to our commercial and industrial customers.
Your mission? To deliver certified clean Caterpillar hoses while offering invaluable support to our service, parts, and customer operations teams. You'll also follow the Caterpillar Hydraulic Information System (HIS) for hose builds, ensuring top-notch service every time.
What You'll Receive:
* Salary: £33,970 (43-hour week)
* Commission: £15,000 OTE (uncapped commission)
* Holidays: 25 days (+ option to purchase up to 5 extra days)
* Annual Bonus
* Healthcare Benefits: Medical, optical, hearing, dentistry, and new child payments
* Company Share Scheme
* Pension: Up to 7%
* Refer a Friend Bonus
* Employee Reward Platform: Retail discounts and other perks
* Life Insurance
* Equipment: Laptop, phone, and van
* Overtime Opportunities
Your Key Responsibilities:
* Respond to customer service requests promptly, ensuring they are informed and satisfied with service progress.
* Manufacture hose assemblies tailored to meet both internal and external customer needs.
* Maintain stock levels on the FHS van and ensure repair equipment is safe and operational.
* Develop strong customer relationships to identify new business opportunities.
* Manage work orders for timely invoicing and cost management.
What You Bring:
Specific Skills:
* Strong project management and organizational skills.
* Excellent influencing and networking abilities.
* Proficient in Microsoft Office, including Excel, Word, and PowerPoint.
* A knack for interpreting data to support planning and decision-making.
Knowledge:
* In-depth understanding of service manuals and computerized Service Information Systems (SIS) and Hydraulic Information Systems (HIS).
* Practical knowledge of tools and equipment for hydraulic hose repairs and assembly.
* Familiarity with hydraulic and mechanical fitting.
* Experience with specialist hose cutting and crimp tooling.
Accountability:
* Adhere to agreed job times and ensure the highest quality of finished products.
* Maintain positive customer feedback and zero complaints.
* Stay aware of SHEQ obligations and maintain a tidy, safe working area.
* Conduct pre-use checks on all equipment.
Education and Experience:
* Minimum of 3 years of engineering or service experience, preferably in the hydraulic hose industry.
* Customer-facing experience is essential.
* Health and Safety awareness.
If you're ready to be part of a global organization that offers industry-leading training and a competitive package, we encourage you to apply online today!
At Finning, we are committed to fostering a diverse and inclusive environment. We proudly stand as an equal opportunity employer, encouraging individuals from all backgrounds to express themselves and reach their full potential. We do not discriminate based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, or mental and physical disabilities. We also provide reasonable accommodations for individuals with disabilities throughout the recruitment process. Finning is a forces-friendly employer, dedicated to treating those who serve or have served in the armed forces, and their families, with fairness and respect.