Salary: £27,000 - 27,000 per year Requirements: Strong interest in technology, AI, automation, and systems improvement Experience in IT support, helpdesk, or technician roles is preferred but not mandatory General knowledge of Windows, macOS, printers, Wi-Fi, and common software issues Familiarity with Google Workspace and Microsoft 365 Understanding of ecommerce, warehouse systems, or manufacturing environments is a plus Ability to communicate effectively with non-technical individuals Organized and methodical approach to troubleshooting and documentation Willingness to learn and grow into broader IT and systems roles Responsibilities: Support users across office, warehouse, production, and ecommerce operations Troubleshoot IT issues related to computers, printers, scanners, phones, and business software Educate staff on optimizing the use of existing tools, including Google Workspace and AI tools Participate in automation and workflow improvement projects Identify and improve repetitive manual tasks with better systems or tools Assist production and warehouse teams with their technological needs Log and organize IT issues, fixes, and documentation appropriately Learn from IT colleagues and gradually take on more responsibility Work on projects that visibly impact the companys operations Technologies: AI Support macOS Microsoft 365 Windows Office 365 ChatGPT Copilot ERP More: At Henderson Design Group, we are the UKs leading wallpaper designer, manufacturer, and online retailer, based in Hartlepool. Our three distinct homeware brands— I Love Wallpaper, Lust Home, and Lucie Annabel—focus on designing, printing, selling, and dispatching wallcoverings from our North East operation. We offer a full-time, permanent role starting from £27,000 per year, with 28 days holiday plus additional leave, training opportunities, and exposure to exciting projects in a small team that values your contributions. last updated 19 week of 2026