Job Description
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IT Support Engineer – Portsmouth – Up to £50,000
Chapman Tate Associates – Recruiting on behalf of an MSP
Chapman Tate Associates is working with a growing Managed Service Provider in Portsmouth that is looking to add an experienced IT Support Engineer to its technical team. This role is ideal for someone who enjoys working in a multi-customer environment and is confident supporting modern Microsoft, cloud and network technologies.
Role Overview
As an IT Support Engineer, you will be responsible for delivering high-quality support and project delivery across a wide range of customer environments. You will work on a mixture of BAU tasks, escalations, and infrastructure improvements, covering on-premise and cloud technologies.
Key Responsibilities
* Provide 2nd/3rd line technical support across customer systems.
* Support, maintain and configure Microsoft Windows Server and desktop environments.
* Administer and troubleshoot Azure, Microsoft 365, and other cloud services.
* Manage and support Active Directory, Group Policy, and identity management.
* Assist with cloud migrations, onboarding, and infrastructure upgrade projects.
* Support networking environments including Aruba and Cisco equipment.
* Diagnose and resolve issues related to LAN/WAN, VPNs, firewalls, and general connectivity.
* Produce clear technical documentation and contribute to service improvements.
Required Experience
* Strong background in Windows Server and Microsoft desktop operating systems.
* Hands-on experience with Azure AD, Microsoft 365 administration, and cloud-based services.
* Solid understanding of Active Directory, GPO, user management, and security configurations.
* Exposure to cloud migrations or hybrid cloud environments.
* Experience with Aruba and Cisco networking technologies (switching, wireless, routing).
* Previous experience working for an MSP or in a multi-customer environment is highly desirable. xsngvjr
* Strong troubleshooting skills and the ability to handle escalated technical issues.
What’s On Offer
* Salary up to £50,000
* Ongoing training and certification support (Microsoft, Azure, Cisco, Aruba)
* Involvement in varied project work
* Opportunity to progress within a growing MSP
* Supportive and collaborative team culture
Location
This role is based in Portsmouth, with occasional travel to customer sites when