Operations Controller
Contract: Permanent, 40 hours per week
Location: Swansea
Shift: Nights / Tues - Sat
Salary: £12.21 + night shift allowance
Why choose DHL eCommerce UK?
As a Best Workplace 2025 and Top Employer for five consecutive years, we offer competitive pay, a comprehensive benefits package (discount vouchers for restaurants, cinemas and retail outlets, healthcare, pension, enhanced family leave, childcare discounts, employee assistance program), and a supportive work environment.
Role Overview
You will assist in Pre-Brief/De-Brief activities, complete driver and company documentation, and communicate with drivers and customers via telephone and company IT systems.
Key Responsibilities
* Driver pre-brief or evening de-brief as required
* Control company asset management, notably container portal updates, daily container counts, key and scanner controls
* Check SP payments and issue associated daily/monthly reporting
* Complete all admin tasks and maintain a suitable filing system including SP/employee vetting, driver set up processes, ID badge ordering
* Deal with customer queries via Company IT systems
* Any reasonable request from a Manager/Supervisor
* All Health and Safety policies and procedures are complied with (as stated in the employee handbook/displayed at the location) in line with Site Risk Assessments
* Comply with Company guidelines in relation to timekeeping, attendance, work performance and appearance and display appropriate behaviour whilst on site
The Ideal Candidate Will Have
* A flexible approach to work, ability to work effectively as part of a team, providing support and having a can-do, right first time, passionate attitude
* Administration experience / skills
* Industry knowledge
Diversity and Inclusion
We are committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion or belief. All resourcing activities are fair, transparent and consistent across the UK.
What to do next
If you meet the requirements and are looking for your next career move, submit your application along with an up-to-date CV.
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