Data Handling Adviser
Location: UK - Remote
Job Type: Full-time, Permanent
Salary: £24,500
At Domestic & General, keeping customer information accurate and secure is essential. As a Data Handling Adviser, you'll play a vital role in the first stage of resolving customer profile merge issues, ensuring data integrity and safeguarding the business from potential data protection risks.
This team acts as the frontline control within the merge workstream, working to prevent serious data-related issues that could impact customers, operational performance, and regulatory compliance. You'll investigate and correct merge errors, collaborate with internal teams like IT, and help maintain clean, reliable data that supports colleagues across Service, Complaints, and Client teams.
About You
To be successful in this role, you will have:
* Strong attention to detail with an analytical mindset
* Comfortable working independently and managing your own workload
* Clear written and verbal communication skills
* Experience using FlySpeed, AS400, and Genio (training available)
* Previous experience in data operations, customer service, or technical support is desirable
* Confidence speaking to customers to clarify data issues
The Role
Ticket Management
* Work through merge tickets in ServiceNow in priority order
* Give priority to tickets linked to complaints to support timely resolution
Data Investigation and Correction
* Review and interpret ticket details to understand the merge issue
* Use systems such as FlySpeed, AS400, and Genio to unmerge customer profiles
* Ensure appliances, service records, and addresses are accurately aligned
* Handle complex cases such as landlord accounts with 100+ appliances
Customer Contact
* Contact customers when needed to verify appliance ownership or clarify data discrepancies
* Gather accurate information to support correct data placement
Ticket Documentation
* Record actions and updates clearly in ServiceNow
* Pass completed tickets to the Merge Support Team for further processing
Working for us, works for you
* Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
* Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
* Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
The culture at Domestic at General is creative, fast-moving and exciting as we're going through a period of transformational change where customers are at the heart of everything we do... do not miss out on an opportunity to be part of both our culture and growth, apply now!
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
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