Were excited to be recruiting a Digital Asset Management and Service Catalogue Specialist into a brand-new role that will play a key part in transforming how our organisation manages, governs, and delivers digital services. This is a rare opportunity define best practice and embed structured ways of working from the ground up.
Working at the heart of our Technology and Insight / Digital and Data Team, youll support the development of robust asset management processes, creating and maintaining our Service Catalogue, and driving a high-quality, data-driven approach to asset and configuration management. Youll collaborate with service owners, digital support teams, and key stakeholders to ensure our catalogue and asset repositories are accurate, accessible, and continuously improving.
If you thrive on creating clarity from complexity, enjoy building new processes, and want to play a pivotal role in strengthening our digital foundations, this is the perfect opportunity to make your mark.
What you will be doing.
Develop and implement formal service management processes, including policies, process flows, and measurement systems to manage the Service Catalogues effectively
Deliver dashboards and configurable reports to enable data-driven decision-making.
Work flexibly and with integrity to meet the needs of the WMCA and Technology and Insight / Digital and Data Team.
Work closely with service owners, digital and data support staff, and customers to ensure the catalogues meet their needs and accurately represent available services.
Identify and communicate discrepancies in asset and configuration data or required adjustments to the relevant teams for resolution.
Maintain the Request Catalogue within the ITSM tool, ensuring it includes new services, updates existing ones, and removes retired services
Create, populate and update the Business and Technical Service Catalogue, ensuring alignment with the Request Catalogue
Ensure all service information in the catalogue is accurate, up-to-date, and relevant by investigating data sources and ensuring the catalogue reflects the current service landscape
Regularly review the catalogues usage and value, seek feedback, and make improvements to its structure, content, and accessibility
Ensure the Service Catalogue is integrated with ITSM tools and processes, supporting service requests, incident management, and change management workflows
Oversee the lifecycle of assets, from maintenance to disposal. Ensure all assets are correctly configured lifecycle management, using systems such as the MS Intune, Ivanti Neurons, Snow and FreshService.
Maintain a central repository for asset and configuration data, ensuring auditability, version control, and hierarchical structuring. Verify the accuracy of assigned maintenance plans and use checklists and system-generated reports to confirm correct application.
Schedule regular inspections and capture evidence to meet statutory and regulatory requirements, ensuring alignment with compliance principles. Review non-conformance reports, categorise issues by severity, and assign ownership for resolution
Route requests, track progress, and integrate with internal/external suppliers using ServiceDesk and work orders. Support automation thresholds and efficiency improvements through workflow configuration and mobile capabilities for field data entry.
Whats essential.
Proven experience as an IT Asset Management Specialist, covering hardware, software licensing and compliance following the ITAM framework.
Software Asset Management (SAM):Strong experience in managing software assets, including licensing, compliance, and utilisation. Familiarity with tools such as Snow SAM, Microsoft Intune, Endpoint Management, and Office 365/Azure AD/Active Directory/Exchange/M365 is highly valued
IT Asset Management (ITAM):Strong experience in inventory management and reconciliation of hardware, peripherals, software services, and licences. This includes maintaining accurate records, overseeing the full lifecycle of assets (provisioning, decommissioning, compliance tracking, and disposal), and ensuring compliance with contractual and regulatory standards
Configuration Management:Experience with configuration management databases (CMDB), ensuring all assets are accurately represented, physically present, and compliant with documentation standards. This includes cross-referencing physical assets with digital records and managing asset data entry and maintenance in systems such as AMIS
Service Catalogue Management: Strong experience in managing a Service Catalogue for an organisation, or IT team.
Strong knowledge in preparing regular and ad hoc reports from asset registers to support governance activities, audits, and continual service improvement
Skilled in identifying, logging, and resolving technical problems with software applications and hardware issues relating to Asset Management and Service Catalogues.
Strong analytical abilities, effective communication, and the ability to work collaboratively across teams
Location.
The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.
How to apply.
Applying for a role with WMCA is straightforward. Follow these steps to get started.
Create your Careers Account. Register with your name, email address, and a password.
Build your Profile. Upload your CV to help populate your career and education details.
Write your Supporting Statement. Make sure to address each of the required essential criteria.
Submit your application. Do one final check and once complete, click submit.
Anonymised Applications.
Your uploaded CV wont be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. Its your chance to showcase your skills and experience.
Using Artificial Intelligence (AI)
We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.
Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.
Reasonable adjustments.
If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team ().
Salary and benefits.
We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.
We offer a comprehensive benefits package that includes:
Local Government Pension Scheme ( one of the most generous pension schemes in the UK ).
Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
28 days paid annual leave (with an option to purchase more) + Statutory days.
EV car benefit scheme
Healthcare plans.
Discounted gym membership, will writing, and mortgage advice.
An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
3 days of paid leave each year to volunteer .
Interest-free financing through SmartTech to buy the latest technology
Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA.
Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.
For more information, please visit the benefits page on our career site.
Why join WMCA?
WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.
We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.
Our Values.
Our behaviours sit at the heart of our values, helping to shape how we work together as WMCA employees and setting clear expectations.
Collaborative Team Focused working as part of team, managing and leading
Service Driven customer, resident and partner focused
Driven Empowered and Accountable taking ownership and leading when needed
Performance Focused being ambitious and going the extra mile
Inclusive One Organisation Mindset believe in each others expertise
Open and Honest Communication we do what we say we are going to do
Innovative Forward Thinking embrace change and open to new possibilities
Problem Solving go for clear and simple whenever possible
Creating an inclusive workplace.
WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. Were a Disability Confident Employer with Leader status, committed to interviewing applicants with disabilities who meet all the essential role criteria.
We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.
We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.
We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying
Right to Work in the UK
Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).
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