Service Manager, Alexandra Wellbeing House
Closing date: 15 June 2026
Reference number: B0634-26-0005
Salary: £39,408 a year
Contract: Permanent
Working pattern: Full‑time
Location: Alexandra Wellbeing House, 29‑31 Alexandra Road, Gloucester, GL1 3DR
Job Summary
Alexandra Wellbeing House is a unique mental health retreat service delivered by Swindon & Gloucestershire Mind in partnership with Gloucestershire Health & Care NHS Foundation Trust. We are seeking an experienced and compassionate Service Manager to lead this innovative service supporting adults experiencing acute emotional distress and helping to prevent unnecessary inpatient admissions. This role offers the opportunity to shape and develop a recovery‑focused service providing short‑term, person‑centred support in a safe and welcoming environment.
Responsibilities
The Service Manager will provide operational leadership, ensuring delivery of safe, high‑quality, trauma‑informed care for adults experiencing emotional distress. Key responsibilities include:
* Leading the day‑to‑day operational management of Alexandra Wellbeing House.
* Providing leadership, supervision, support and development to staff and volunteers.
* Ensuring delivery of high‑quality, person‑centred and trauma‑informed mental health support.
* Working collaboratively with Gloucestershire Health & Care NHS Foundation Trust, Crisis Teams, Community Mental Health Teams, Emergency Department teams and third‑sector partners to strengthen referral pathways and improve outcomes.
* Supporting the ongoing development and enhancement of the service with senior leadership and external partners.
* Managing safeguarding, risk assessment and incident reporting in line with organisational policies.
* Monitoring service quality, performance and outcomes, including producing reports for commissioners and stakeholders.
* Reviewing feedback from people accessing the service to support continuous improvement and best practice.
* Promoting a positive, inclusive and supportive culture for both staff and service users.
* Ensuring compliance with health and safety, data protection, safeguarding and organisational policies.
* Supporting partnership working, networking and promotion of the service across Gloucestershire.
The role requires participation in an on‑call rota and on‑site work within Gloucestershire, with travel across the county as required.
Person Specification
Experience
* Experience leading or managing a mental health, wellbeing or social care service.
* Experience managing, supervising and supporting staff teams, including performance management and professional development.
* Experience working with people experiencing mental ill health or acute emotional distress.
* Experience managing high‑pressure situations, risk and safeguarding concerns.
* Experience working collaboratively with NHS services, statutory organisations and third‑sector partners.
* Experience monitoring service quality, outcomes and performance reporting.
Qualifications
* GCSE/O Level (or equivalent) in English and Maths.
* Evidence of relevant professional development in mental health, health and social care, counselling, leadership or service management.
Additional Criteria
* Strong leadership, organisational and communication skills.
* Ability to build effective relationships with internal and external stakeholders.
* Commitment to person‑centred, trauma‑informed and recovery‑focused approaches.
* Ability to work autonomously and collaboratively within a multidisciplinary environment.
* Understanding of safeguarding, confidentiality, data protection and health and safety responsibilities.
* Ability to travel across Gloucestershire and participate in an on‑call rota.
* Commitment to equality, diversity and inclusion.
Additional Qualifications (Desirable)
* Degree or Diploma in a relevant health or social care subject such as Psychology, Counselling, Social Work or Mental Health.
* Accredited professional qualification or membership with a recognised professional body (e.g. HCPC, NMC, BACP, UKCP, CMI or equivalent).
* Qualification in clinical supervision.
* Experience leading or managing a counselling or therapeutic service.
* Experience providing clinical supervision to counsellors or therapeutic practitioners.
* Experience contributing to service development, quality improvement or commissioning requirements.
* Experience working within crisis prevention, recovery or community mental health services.
* Knowledge of local mental health pathways and services across Gloucestershire.
* Understanding of psychoeducational and wellbeing‑based approaches to recovery.
* Experience using data recording and case management systems.
Swindon & Gloucestershire Mind is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires Disclosure and Barring Service check.
For questions about the job, contact ieuanedwards@sgmind.org.uk.
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