Tenancy Support Officer – Over 55s Service
Harlow, Essex | £16.00 PAYE per hour | Full Time | Mon–Fri (9am–5pm) | Temp to Perm
Are you an experienced Supported Housing Management professional?
Do you enjoy working with older residents and delivering high-quality housing services?
My client, a well-established social housing provider, is seeking an experienced Tenancy Support Officer to support an Over 55s housing service in Harlow, Essex. This is a full-time interim role initially until end of April 2026, with a strong view to extension and the potential to transition to a permanent position.
Vacancy Brief
* Role: Tenancy Support Officer
* Service: Over 55s Housing
* Pay Rate: £16.00 per hour PAYE
* Contract: Interim until April 2026 (with extension / temp-to-perm potential)
* Hours: Full time – Monday to Friday, 9am–5pm
* Location: Harlow, Essex
* Working Pattern: Office / scheme-based
* Compliance: DBS required (level dependent on service)
Key Responsibilities
* Act as the main point of contact for residents, providing high-quality housing management support.
* Report and monitor repairs and maintenance issues, liaising with contractors to ensure timely resolution.
* Carry out defect checks, property inspections, and ensure buildings remain safe, secure, and compliant.
* Make regular welfare calls to residents and respond to customer queries in a professional and supportive manner.
* Manage rent accounts, including monitoring arrears and supporting income recovery processes.
* Ensure the scheme complies with health & safety requirements, including routine checks and record keeping.
* Prepare and distribute weekly resident newsletters and coordinate communication within the scheme.
* Organise and facilitate resident meetings, promoting engagement and community involvement.
* Maintain accurate housing management records and update internal systems in line with policies and procedures.
* Work collaboratively with internal teams and external partners to ensure excellent service delivery.
Skills & Experience Required
* Proven experience in housing management, ideally within supported housing, sheltered housing, or older persons services.
* Strong understanding of repairs reporting, rent management, tenancy compliance, and health & safety.
* Excellent communication skills, with the ability to engage confidently and sensitively with older residents.
* Organised, proactive, and able to manage a varied workload independently.
* Comfortable producing written communications such as newsletters and resident updates.
* Confident using housing management systems and standard IT packages.
What This Role Offers
This role provides valuable experience within an older persons housing service, strengthening skills across:
* Housing & scheme management
* Resident engagement & wellbeing
* Repairs, defects & compliance
* Rent management & arrears
* Health & safety oversight
With genuine potential to extend or move into a permanent role, this is an excellent opportunity for an experienced housing professional seeking stability and progression.
Tenancy Support Officer | Tenancy Support Worker | Housing Management Co-ordinator | Housing Officer | Scheme Manager | Sheltered Housing | Over 55s Housing | Older Persons Housing | Supported Housing | Rent Arrears | Repairs & Maintenance | Health & Safety | Resident Engagement | Social Housing | Housing Association | Temp to Perm