Working closely with the Senior Management Team and operational leaders, this role will deliver high-quality reporting, insight and assurance to support governance, performance monitoring and strategic decision-making. Key responsibilities include: Developing and delivering a data and insight plan in collaboration with the Senior Management Team Producing performance, governance and assurance reports for senior leadership Developing reports on complaint volumes, trends, themes and sectoral analysis Providing statistical analysis and insight to support interpretation of published data Working with managers and directors to improve data quality and reporting capability Supporting the roll-out of new complaint standards and associated data collection and publication Leading on statistical support using internal and external data sources Responding to ad-hoc management queries on caseloads, decision types, complaint issues and quality assurance Preparing statistical responses to external requests, including from legislative bodies, media and FOI requests Advising on survey and questionnaire design and reporting on findings Building organisational capability in the use of data and insight Engaging with equivalent organisations across the UK and Ireland The Person Essential Criteria Strong interpersonal and communication skills, with the ability to present complex data to non-technical audiences Proven experience in data analysis, reporting and performance monitoring Experience building and maintaining a suite of reports for senior and operational management Strong analytical and problem-solving skills with sound judgement Ability to prioritise workload, manage competing demands and meet deadlines Experience working collaboratively across multi-disciplinary teams Good understanding of statistical concepts Working knowledge of large, complex databases and data models Strong proficiency in Microsoft Excel, PowerPoint and Power BI Working knowledge of SQL (or willingness to develop this skill with training) Understanding of GDPR and Freedom of Information legislation Desirable Criteria Experience working in a public sector, regulatory or complaints-based environment Experience using case management systems Experience designing and analysing surveys Knowledge of sampling and extrapolation techniques Experience presenting to senior leadership or governance committees Package & Benefits Competitive salary (dependent on experience) Hybrid working Attractive pension contribution Ongoing training and development opportunities Exposure to senior leadership and organisational decision-making Opportunity to work in a role with clear public value and impact How to Apply To apply for this role, submit your CV via the application form provided. Alternatively, to speak in absolute confidence about this opportunity, please contact Zeena Jackson via. Disclaimer If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Please note, we are receiving an exceptionally high number of applications at present and will be unable to shortlist candidates who do not meet the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.