Job Description
* Edinburgh (hybrid)
* Permanent
* Full time
* £45,000+ DOE plus excellent benefits
Make a meaningful impact to our Cases department
We are looking for an exceptional operational leader to join the leadership team within our pivotal Case Handling department, leading and inspiring colleagues to ensure we deliver a trusted, fair and high-quality service for our members. This is a critical leadership role in which you will help shape performance, champion excellence and drive continuous improvement across the full case handling journey. You will bring not only operational expertise but also a strategic mindset to drive the service forward.
As a proven people leader, you will bring resilience, energy and a strong track record of leading high-performing, multi-disciplinary teams in a fast-paced and demanding environment. You will be confident navigating complexity, managing risk and empowering colleagues to deliver outstanding outcomes for members.
If you are passionate about operational excellence, enhancing the member experience and developing people to be their best, this is an exciting opportunity to make a significant and lasting impact.
Main Responsibilities
1. Provide strong operational leadership, driving high ...