Job Title: Assistant Store Manager
Location: Dorking, United Kingdom
Company: FatFace
Job Type: Permanent, Full-Time (40 hours)
Job Reference: 3d9445557c58
Posted: 05.05.2025
Expiry Date: 19.06.2025
Role Overview
Supporting the Store Manager to lead the store, drive sales, manage costs, and uphold the brand standards. Creating an inspiring environment, developing the team, and maintaining high standards according to company guidelines.
Role Responsibilities
* Lead by example, maintaining brand standards and exceptional customer service.
* Train, coach, and develop team members, supporting appraisals and performance reviews.
* Analyze financial data and market knowledge to maximize sales and support decision-making.
* Manage store budget through scheduling, cost controls, and productivity.
* Implement retail plans effectively through planning and organization.
* Coordinate with Head Office on stock management and visual merchandising.
* Ensure compliance with all policies, procedures, and legal obligations including GDPR.
* Oversee visual merchandising, sales launches, and store presentation.
* In absence of Store Manager, assume responsibilities to ensure store performance and team development.
Role Competencies
* Deliver excellent customer service and satisfaction.
* Align with company’s social and environmental mission.
* Promote multichannel shopping options to customers.
* Provide product training and coaching to team members.
* Use local knowledge and creativity to maximize sales opportunities.
* Manage store budget and team productivity effectively.
Benefits of Working with Us
* 25 days holiday plus bank holidays
* Perkbox discounts and wellbeing content
* Thrive learning platform access from day one
* Dental insurance (employee funded)
* Pension scheme and 24/7 support services
* Critical illness and death in service cover
* Sick pay allowances
* O2 phone discount
* Eye test contributions
* Sabbatical leave based on service
* Enhanced family-friendly policies
* Refer a friend scheme
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