Senior Business Analyst – 12‑Month Fixed‑Term Contract
Location: Grantham / Hybrid (3 Days a week in the office)
Hours: Monday – Friday 9am-5pm 12 Month FTC
Salary: £60,000-£65,000 depending on Experience
Are you an experienced Senior Business Analyst looking for a role where you can combine hands‑on delivery with leadership responsibility? PayPlan is seeking a dynamic and collaborative Senior Business Analyst to join our Delivery Team on a 12‑month fixed‑term contract. This is a fantastic opportunity to operate in a hybrid player/manager capacity – leading, coaching, and developing Business Analysts while also driving high‑quality analysis across strategic initiatives that support PayPlan’s mission and future growth.
Lead & Develop People
* Manage, coach, and mentor a team of Business Analysts
* Set clear objectives and maintain high-quality standards of BA deliverables
* Support portfolio resource planning and capacity management
* Foster a collaborative, high‑performing culture
* Act as the escalation point for complex BA challenges
* Champion best‑practice BA tools, techniques, and methodologies
Deliver Hands‑On Analysis
* Own and deliver end‑to‑end business analysis for key projects
* Conduct discovery, requirements gathering, and documentation
* Facilitate workshops and process mapping sessions
* Partner with Product Owners, SMEs, technical teams, and Delivery Leads
* Analyse processes, identify gaps, and recommend improvements
* Support UX, development, and QA throughout the full delivery lifecycle
* Contribute to business cases and options appraisals
About you
Essential Experience & Skills
* Proven Senior Business Analyst experience in Agile environments
* Must hold a recognised Business Analysis qualification
* Background in Financial Services
* Previous mentoring, coaching, or line‑management responsibility
* Excellent facilitation, communication, and stakeholder engagement skills
* Strong process modelling and requirements‑definition expertise
* Ability to manage multiple priorities simultaneously
* Able to simplify complexity and communicate clearly at all levels
Desirable
* Familiarity with Jira, Confluence, Miro, Visio, or similar tools
* Understanding of data analysis or business architecture concepts
* Experience supporting change management and user adoption
Personal Attributes
* A collaborative leader who leads by example
* Curious, analytical, and improvement‑focused
* Confident in decision‑making and comfortable with ambiguity
* A strong relationship builder with a delivery‑focused mindset
* Proactive, organised, and accountable
Who are PayPlan?
We believe that everyone should be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer‑focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives whilst enjoying what you do!
If this sounds like the role for you, apply now or get in touch if you’d like further information. If you require any adjustments to assist you in applying, please contact the HR team at PayPlan.
Your application matters to us. Every application we receive is manually reviewed by our recruitment team—we do not use AI or automated systems to screen candidates. We’re committed to giving each applicant fair and thoughtful consideration.
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