FRONT OF HOUSE MANAGER - OXFORD.
We’re looking for an exceptional Front of House & Reception Manager to lead, inspire and develop a high-performing reception team at a flagship Commercial & Life Sciences asset at a ambitious new global innovation district in Oxford. This is a rare opportunity to shape the visitor experience at the heart of a landmark destination.
THE ROLE...
You’ll take ownership of the front-of-house operation and customer journey across the district’s receptions and shared workspaces. Acting as the figurehead for visitor experience, you’ll deliver five-star service standards, lead trusted service partners, and create a welcoming, vibrant environment for occupiers, clients and guests.
You’ll be hands-on, highly visible, and passionate about hospitality — setting the tone, raising standards, and continuously improving service through innovation, events and engagement.
YOUR RESPONSIBILITIES...
* Lead and manage the Reception Team, ensuring consistent 5* service delivery
* Act as the main point of contact for occupiers on all FOH matters
* Maintain immaculate presentation across reception and customer-facing areas
* Oversee service partners including reception, security, cleaning and housekeeping
* Develop and maintain FOH procedures, service standards and H&S compliance
* Drive service innovation, activations and community events across the district
* Represent FOH in building management and operational meetings
* Take ownership of reception operations, reporting, audits and customer feedback
ABOUT YOU...
* Proven management experience in a 5-star hospitality or customer service environment
* Confident, professional and naturally welcoming
* Passionate about luxury service delivery and customer experience
* Calm and effective when handling challenges or complaints
* Creative, forward-thinking and motivated to elevate service standards
* Experienced in events, activations and occupier engagement
* Comfortable leading multi-partner teams with a “One Team” mindset
WHAT'S ON OFFER...
* Salary: upto £37,000 for the right candidate
* A flagship role in a prestigious, fast-growing innovation district
* The chance to shape and lead an exceptional front-of-house experience from the ground up