Summary Provide administrative support to the Account Executives, Account Brokers & Claims Advisors ensuring the clients’ interests are being duly served. Responding to enquiries from clients, brokers and underwriters in a courteous and helpful manner. Wage £18,000 a year Check minimum wage rates (opens in new tab) Salary uplifted after 12 months Training course Insurance practitioner (level 3) Hours Monday - Friday, 9.00am - 5.00pm (one hour unpaid lunch break) 35 hours a week Start date Wednesday 1 July 2026 Duration 1 year 1 month Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Responding to enquiries from clients, brokers and underwriters in a courteous and helpful manner and ensuring that all information required by clients or underwriters is obtained and communicated Dealing with actions attaching to existing and new clients on all matters pertaining to their account Updating files and upgrading information on the electronic back-office system Chasing overdue premiums Where you'll work Crown House Worrall Avenue, Arnold Nottingham NG5 7GP Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider SKILLS EDGE TRAINING LTD Training course Insurance practitioner (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives. Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral. Analyse data to make evidence based decisions. Apply organisational quality assurance policies and procedures in their role and within the limits of own authority. Apply appropriate method of communication for audience and circumstances. Records, verifies, maintains and where appropriate, shares information. Compliant with relevant governance, policies and procedures. Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion. Balances competing priorities in order to meet deadlines. Builds and maintains positive relationships. Work as part of a team to help achieve results. Identify potential claims fraud and determine the correct action to prevent loss. Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures. Identify and manage insurance risks within the limits of responsibility in line with policies and procedures. Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures. Gather and interpret relevant information to provide a return on insurance decisions. Match client’s needs with available insurance products and services. Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer. Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives. Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral. Analyse data to make evidence based decisions. Apply organisational quality assurance policies and procedures in their role and within the limits of own authority. Apply appropriate method of communication for audience and circumstances. Records, verifies, maintains and where appropriate, shares information. Compliant with relevant governance, policies and procedures. Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion. Balances competing priorities in order to meet deadlines. Builds and maintains positive relationships. Work as part of a team to help achieve results. Training schedule At the branch or at home (to be agreed) Requirements Desirable qualifications GCSE in: English (grade A-C) Math (grade A) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills Attention to detail Customer care skills Team working Initiative Non judgemental Keen to learn Other requirements Good attitude, willing to learn and be part of a friendly team Enthusiastic, positive and conscientious Fully committed to equal opportunities for all Able to work on own initiative and as part of a team Integrity and professional ethics About this employer The Circle Group was established in 1991 to provide insurance and risk management solutions for commercial clients. As a family run, forward thinking insurance broker, we are always looking for committed, motivated staff to help support/grow our business. https://circlegroup.co.uk/insurance/ (opens in new tab) Company benefits 25 days annual leave Salary increase after 12 months Employee Assistance Programme Family Values After this apprenticeship CII (Certificate in Insurance) Ask a question The contact for this apprenticeship is: CIRCLE INSURANCE SERVICES LIMITED Kathy Neeson kathy.neeson@circlegroup.co.uk 02476232685 The reference code for this apprenticeship is VAC2000027827.