Job Description
Hush is an ambitious and distinctive fashion brand, with plans to double the business over the next few years. Founded 21 years ago, we are now established as one of the UK’s leading online fashion retailers. We employ around 130 employees across head office and retail, creating and selling a beautiful range of women’s clothing and accessories characterised by effortlessness, simplicity and a laidback sense of style. Despite the challenges to the retail industry, Hush has continued grow – and our company culture still reflects our entrepreneurial roots and relaxed aesthetic. We love hard-working and talented people with a can-do attitude and a passion for what they do.
Application Support Engineer – Full-time, Office-based
About the role
We’re looking for a hands-on Application Support Engineer to keep our business-critical applications and IT infrastructure running smoothly. This role is perfect for someone who thrives on solving problems, enjoys working across applications and systems, and is motivated by helping colleagues get the best out of their tech.
What you'll do
* Provide 1st & 2nd line support across hardware, software, and core business applications (Business Central 365, Centric PLM, Salesforce Commerce Cloud, and more)
* Manage user accounts, permissions, and MS365 profiles with a strong focus on security
* Own incidents, requests, and change processes related to applications and IT systems
* Diagnose and resolve application/infrastructure issues, escalating when needed
* Support and maintain networks, hardware, and office AV equipment
* Contribute to infrastructure projects (backups, device rollouts, password security, etc.)
* Create clear documentation, training, and user guides
* Be a key support during business-critical events (product launches, peak trading)
* Provide excellent, customer-focused support on-site and remotely
* Participate in out-of-hours support on a rota basis
What you'll bring
1. Solid experience in 1st/2nd line IT or application support
2. Passion for engineering, knowledge or learning of a scripting/programming language
3. Strong knowledge of Office 365, Azure & user