Seven Resourcing are currently seeking a TRC Officer to work within Durham Council. This is a full time position, and we are paying £14 per hour for this role.
The role:
The postholder will handle live bookings/enquiries regarding Link 2, Access Bus, Health Service Journeys and DRT schemes and enter onto scheduling software package. Carry out other administrative functions within the role and in a general business support environment.
Key Responsibilities:
* To handle live bookings/enquiries regarding Link 2, Access Bus, Health Service Journeys and DRT schemes and enter into scheduling software packages.
* Respond to enquiries/requests for transport for the various services available (ie sending membership packs etc).
* Provision of statistical information through the use of the computer system.
* To maintain passenger/journey records on the in-house fleet using various computer systems.
* To provide the point of contact for all passengers using the various services.
* To assist the Team Leader by liaising with strategic partners and stakeholders.
* To provide a first line response in a timely manner to all operational problems by recording and passing to the Team Leader.
* To develop a knowledge of other procedures in the section and provide cover, if necessary.
* To undertake an administrative role within the TRC and other duties as required within a business support environment.
* To co-operate effectively with others in the corporate working of the unit.
* To respond appropriately to emergencies arising in relation to the work of the section.
* To undertake such other appropriately graded duties and responsibilities which may from time to time be allocated to the post.
Applicant Requirements:
* Qualifications: GCSEs A-C or equivalent including at least English and Maths.
Educated to A Level standard or equivalent experience
* Experience: 2+ years working within a similar role.
* Compliance: Current Standard DBS check.
* Travel: Clean UK driving license with the ability to commute to and from work independently.
* Hours: 37 hours p/w.
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