Job Description
To provide timely and competitive quotes for customer enquiries in relation to MAC (moves, adds and changes) requirements for customers’ existing telephony set up.
Location: Prudhoe
Salary: £23,809.50
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30
Key Responsibilities:
* Task management.
* Make welcome/confirmation calls and send confirmation e-mails.
* Accurate input of order details onto all systems.
* Liaise with customers/business and resellers partners regarding order queries/amendments.
* Provide technical advice to customer/business partners/resellers and internal staff.
* Placement of all order types on Daisy Central and other Portals.
* Co-ordinate jobs with end users.
* Deal with order rejections.
* Liaise with customers and business partners to resolve issues and provide regular updates.
* Raise and resolve provisioning escalations and faults.
* Check all accounts are set-up and billing correctly.
* Schedule and action all tasks to completion within specified timescales.
* Follow all procedures and deliver high level customer service for maximum customer satisfaction.
* Work towards set KPI’s, goals and objectives.
* Ensure all systems are kept fully updated for each action and point of customer contact. • Complete any required reporting.
* Deal with internal queries as required.
Qualifications
* Excellent telephone manner.
* Ability to manage own workload.
* Previous experience of Microsoft packages.
* A ‘can do’ and positive attitude towards work and personal development.
* Excellent communication skills both verbal and written
Additional Information
What are the benefits of working at Daisy?
25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
An extra day off on your birthday or if you're getting married
£500 referral bonus – bring great people, get rewarded!
Exclusive Virgin Media and O2 staff discounts
Professional development – training and support to help you grow
Eye care vouchers and discounted Medicash membership for healthcare savings
Sim deals for you and your family/friends
Exclusive discounts and savings at over 1,200 retailers