Join to apply for the L&D Senior Facilitator role at JLL.
As a key member of the global Talent & Development team, the L&D Senior Facilitator will facilitate, deliver, and create incredible employee development experiences for JLL. Working directly with our L&D Product Leads and L&D Partners, your role will deliver talent and development programming that drives the JLL growth agenda. This role is pivotal in scaling our business programming and is a primary role in optimising operations as well as evolving our talent products while shaping a brighter way.
Primary Stakeholders
Head of L&D Design & Delivery, Product Owners, L&D Partners
Direct Reports
None
Job Details
* Extensive experience in delivering and developing programs across all talent development products, Leadership, Sustainability, Professional Skills, Onboarding, Performance Cycle, etc. including all levels (management, HR, employees)
* Facilitate expert training with an application of adult learning theories, JLL’s brand/learning standards and contemporary approaches to driving true behavioral changes
* Facilitate training both virtual via webinar training and in-person, ensuring a fantastic employee experience; regional travel may be required 5-15%, depending on business needs and budget availability
* Create, design, and update training content, incorporating best practices in adult learning theory
* Apply knowledge of talent & development subject areas (i.e., performance management, careers, leadership, sustainability, etc.) to facilitate meaningful discussions
* Maintain outstanding delivery standards in accordance with NPS (Net Promoter Score) metrics, qualitative feedback and team-based evaluations
* Broaden or deepen business knowledge, technical or professional expertise as appropriate
* Advanced cross-cultural competence and the ability to adapt communication styles to diverse, global audiences
* Strong business acumen and the ability to align L&D initiatives with strategic business objectives
* Stay updated with industry trends and best practices in leadership and professional development, innovative approaches, tools and techniques in training and development
* Evaluate training effectiveness through assessments and feedback and share necessary improvements with project teams to enhance learning outcomes.
* Support team members, colleagues and peers with ad hoc facilitation efforts when needed
Key Skills
* Advanced experience in designing and facilitating soft skills training programs, with a focus on leadership, and professional development (may include instructor-led, virtual instructional-led, e-learning, and blended learning solutions)
* Expert knowledge in designing engaging and impactful training, using different technological platforms including PowerPoint, Articulate, etc
* Excellent presentation and facilitation skills, with the ability to engage diverse audiences
* Excellent cross-cultural competence and ability to adjust styles of communicating to varying situations to ensure an inclusive environment
* Excellent adaptability in designing delivering training programs to meet the varying needs and preferences of global audiences. Tailoring approach based on the unique requirements of each region or country
* Strong knowledge of adult learning principles and instructional design methodologies
* Proficiency in creating and updating training content using a variety of digital tools
* Excellent organizational skills with a starter finisher mentality with acute attention to detail
* Strong listening and communicating in an effective manner; providing regular updates on progress against strategic agenda, including key accomplishments, challenges and support needed; managing expectations proactively to ensure customer delight
* Strong project management skills that can deliver solutions against agreed upon project timelines that achieve desired outcomes and provide a great learner experience. Experience with Asana (project management tool) preferred
* Skilled in validating requests and design solutions with a global mindset to align work with the global L&D strategy
Key Technical Skills
* Advanced proficiency in virtual training platforms, remote collaboration tools, learning management systems, and content authoring tools
* Expert-level MS Office and SharePoint skills
* Bachelor’s or Master’s degree preferred in Education, Training and Development, Human Resources, or related field
* Advanced L&D certifications such as Certified Professional in Learning and Performance (CPLP) or equivalent strongly preferred
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
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