Better places, thriving communities.
Pay rate: £12.60ph
Mitie Security is looking forReceptionist / Administrator to take on the exciting responsibility of working with partners in the Havant area. Ideal applicants will be hard working, motivated individuals, looking for a dynamic workplace that rewards their efforts. For those who want to deliver the exceptional every day and go the extra mile, this role is for you.
Job Type: Permanent
Hours: Monday - Friday - -
Front of House & Facilities Coordinator
Location: Community health setting (children's & adult services)
Contract: Full-time, on-site
Reports to: Site Operations/Relationship Manager
Why this role exists
You'll be the friendly first point of contact for families, young people, clinicians, and visitors, while keeping the building running smoothly. The role blends reception, scheduling, and light facilities coordination with strong safety and security awareness.
What you'll do
Reception & Customer Service
1. Welcome patients, families, clinicians, contractors, and visitors; check ID where required.
2. Answer and route calls professionally (“Good morning/afternoon [Service Name]”), take messages for on-site staff, and direct external queries to the correct services.
3. Monitor shared reception inboxes and information folders; maintain helpful phone lists for front-desk use.
4. Support prescription collections in line with identity and data-collection checks.
Appointments, Rooms & Daily Flow
5. Manage bookable rooms via the site's online room-booking system; print weekly schedules for staff, track usage/no-shows, and keep rooms locked when not in use.
6. Coordinate occasional bookings at partner sites when required.
7. Prepare and tidy reception areas; support group clinics with forms, clipboards, and return/clean processes.
Safety, Security & Emergencies
8. Follow local emergency procedures; support weekly fire alarm testing and evacuations, including assembly point coordination and visitor roll-call.
9. Respond appropriately to panic/pin-point alarms, intruder alarms, and security concerns, escalating to security/police via agreed protocols.
10. Maintain high-visibility items, visitor books, and incident/false-alarm reporting forms.
11. Understand the location of crash/resus equipment and first-aid boxes; keep signage and notices current.
Facilities & Building Support
12. Log and track maintenance, cleaning, waste, grounds, and window services via the facilities helpdesk; escalate urgent issues (e.g., lifts, automatic doors).
13. Support basic door/entry and key management procedures (key safes, server/switch/plant rooms) in line with site policy.
14. Oversee end-of-day procedures: secure doors, cabinets, keys, and reception areas.
15. Coordinate with contractors: check work orders/permits, ensure sign-in, and arrange appropriate escorting.
16. Assist with specimen collection handover windows in line with clinical protocols.
17. Keep simple stock: hearing-aid batteries (NHS only), stationery, and basic clinical consumables (e.g., couch rolls) as directed.
18. Support cyclical tasks (e.g., curtain changes, hoist service visits) by arranging access and notifying relevant teams.
IT/Telephony & Office Support
19. Operate a multi-line phone system, including basic voicemail setup support; raise telephony faults with IT Service Desk.
20. Follow quick-reference guides for internal/external dialling and common features.
21. Maintain printers (consumables ordering) and raise basic IT faults to the designated support desk.
22. Assist with post handling and internal courier collections in line with current site arrangements.
Parking & Access
23. Help issue daily/annual staff parking permissions in line with policy; sign out short-term fobs and track returns.
24. Liaise with the parking contractor on day-to-day matters where needed.
Record-Keeping & Compliance
25. Keep accurate logs: visitor/contractor sign-ins, room usage, key/fob loans, incident forms, and weekly reports required by Site Operations.
26. Handle information discreetly, following confidentiality, safeguarding, GDPR, and health & safety policies.
About you
27. Proven experience in reception, front-of-house, facilities coordination, or a busy administrative role—ideally in healthcare, education, public sector, or similar.
28. Calm, warm communicator who can support vulnerable service users and de-escalate challenging situations.
29. Confident with multi-line phone systems and standard office software; able to follow technical quick-guides.
30. Highly organised, reliable with keys/access processes, and attentive to detail in logs and reports.
31. Safety-minded and comfortable acting quickly during alarms and evacuations.
32. Able to build great working relationships across multiple partner services (e.g., CAMHS, Community Paediatrics, Therapies, Imaging, Podiatry, Speech & Language, Orthoptics).
Nice to have
33. Experience with a room-booking platform.
34. Familiarity with facilities helpdesks and basic building systems (automatic doors, lifts, alarms).
35. Knowledge of NHS environments, safeguarding, and confidentiality standards.
Hours & working pattern
36. Full-time, on-site. Some flexibility may be required to support building opening/closing and occasional contractor access.
What you'll get
37. A supportive, team-focused environment serving children, young people, and families.
38. Varied work where no two days are the same, with clear procedures and supportive escalation routes.
39. Training on local systems, safety procedures, and building processes.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .