Overview
Head of Technology and Delivery Operations – NCFE, Newcastle Upon Tyne, England, United Kingdom
Contract: Permanent
Location: Hybrid (Head Office: Quorum Business Park, Newcastle upon Tyne)
Hours per week: 37
Salary: Up to £69,782, depending on experience plus £5,000 car allowance
About The Role
Our Delivery and End User Computing team are excited to be looking for a Head of Technology and Delivery Operations to shape and drive the future of technology delivery, optimise operational excellence, and ensure seamless, impactful experiences for our users across the organisation. You’ll be joining a forward-thinking Technology function that enables innovation, operational excellence, and sustainable growth across the organisation. The team collaborates with business stakeholders to deliver secure, scalable, and modern technology solutions. This role offers exposure to shaping enterprise-wide technology strategy, leading high-performing teams, and driving innovation through cloud, data, and digital platforms.
How You’ll Make An Impact
* Define and deliver a modern technology strategy that drives scalability, security, and resilience across the organisation
* Lead infrastructure, software, and data teams to adopt agile, DevOps, and continuous improvement practices
* Build and optimise data platforms that enable advanced analytics, BI, and faster decision-making
* Partner with stakeholders across Operations, PMO, and other business units to ensure alignment and transparent delivery of outcomes
* Oversee technology budgets and supplier performance to maximise value, quality, and compliance
Requirements
* Proven leadership experience across technology strategy, operations, and software delivery
* Strong knowledge of modern infrastructure, cloud platforms, data architectures, and security frameworks (ISO 27001)
* Experience embedding agile, CI/CD, and DevOps practices within cross-functional teams
* Excellent stakeholder management, influencing, and communication skills
* A track record of building and mentoring high-performing technology teams
What We Offer
* 27 days annual leave, increasing to 30 days after 2 years, up to 33 days with length of service
* 8 bank holidays and an additional 3 days off during the Christmas closure
* YOU celebration day for birthdays or other life events
* YOU hour for wellbeing activities
* Learning and Wellbeing fund up to £200 per year
* £400 towards NCFE accredited qualifications per year
* Up to 20 volunteering hours per year
* Flexible hybrid working culture
* Early finish on Friday at 4:30pm
* Health cash plan through Westfield
* Tech and Home scheme with savings at Currys and IKEA
* Employee Assistance Programme with counselling
* Pension up to 9% employer contribution with 3% employee contribution
* Death in service payment worth 4 x salary
* Car allowance
For more information about NCFE, our Colleague Experience Charter, and other details, visit our website and Life at NCFE pages.
How To Apply
Before applying, please note that you must be able to demonstrate proof of Right to Work in the UK. Ready to join us and shape real change? Apply with your CV.
Closing Date: Tuesday 7 October 2025
Interview Dates: 1st stage on 17 and 20 October; 2nd stage on 27 and 28 October (in-person).
Equality, Diversity and Inclusion (EDI)
We are committed to building diverse teams and do not discriminate on gender, sexuality, race, age, religion, beliefs, identity, disability, or neurodiversity. We value collaboration, high performance, and inclusion.
Seniority level
* Executive
Employment type
* Full-time
Job function
* Information Technology
Industries
* Education Administration Programs
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