We are recruiting for an IT Executive Support team
within a leading Bank on contract based in Milton Keynes.
Executive Support provides a ‘front-to-back’ support service
to a customer base of the Top 200 most senior & influential directors and
executives in the bank, including the CEO, Chairman and Executive Committee,
resolving all of the executive IT needs, in a fast and efficient manner, whilst
maintaining calm and in control at all times.
The aim is to provide a high level of support with
a high percentage of ‘calls’ resolved within the tight SLA’s. Project work will
also be undertaken by the team, be it taking a more active lead role or just
being present when needed.
An eye for detail is necessary when dealing with
all customers, as is a proactive, innovative & flexible mind-set. Capable
of facilitating any technological requests with a keen interest and deep
knowledge in the tech industry and one who adds real value both to the business
as a trusted advisor and a prominent ambassador.
Role Responsibilities
Being a point of contact & providing responsive
technical support:
Comprehensive support of all
executive related IT issues and problems
Escalate problems where
necessary to third parties both internal and external
Respond to phone and
face-to-face incidents reported to the team
Capture all workload activity
via Remedy toolset.
Plan and implement approved desk
moves and changes.
Maintain adherence to IT
security practices, directives and recommendation as defined by the business
and industry standards.
Answering executive helpline
between 8:00 to 18:30 (dependant on shift) and be available to take part in an
out of hours shift rota for evenings and weekends, prioritising work load &
using initiatives in a fast paced environment
Cross team liaison both
internally & externally with vendors/suppliers nationally and
internationally to ensure exec incidents & requests are handled with
priority and that the customer is constantly updated as to progress.
Working with different teams to
facilitate project work streams in the executive environment
Compiling technical road maps
for future innovation & business integration