Better places, thriving communities.
Accounts Administrator - Office based Nazeing
Are you passionate about fire safety and protection? Morgan Fire Protection specialises in the delivery of planned and corrective maintenance for fire detection systems and portable extinguishers. While our operational resources are primarily based around London, we proudly offer national coverage through our reactive delivery model.
About the Role
We are seeking a highly organised and detail-oriented individual to join our team, responsible for managing client accounts and invoicing while delivering an excellent level of service to our customers. This role requires strong communication skills, accuracy, and the ability to collaborate effectively across multiple departments.
Key Responsibilities
1. Manage client accounts and ensure accurate and timely invoicing in line with customer requirements (daily, weekly, or monthly) using Cash for Windows.
2. Review job information carefully prior to invoicing to ensure all details are accurate.
3. Verify and update customer account names and addresses where required.
4. Ensure purchase orders and quotes align with job costs before invoices are issued.
5. Liaise with engineers to confirm completed works, pricing, and customer details.
6. Collaborate with other departments and branch locations when necessary.
7. Support engineers and the Credit Control team with any invoicing or account queries.
8. Take responsibility for managing allocated key accounts.
9. Provide invoicing support for other engineers' work during team absences.
10. Raise and issue credit notes where required and ensure they are sent to customers promptly.
11. Facilitate customer payments where required, including sending secure payment links for credit card transactions.
12. Manage incoming and outgoing post between office locations.
13. Assist with the daily management of the shared billing inbox.
14. Respond to customer queries relating to invoices via phone and email in a professional and timely manner.
15. Upload invoices and relevant certificates to customer portals as required.
16. Maintain and work with Excel spreadsheets to support invoicing and reporting.
17. Provide additional administrative support within the Accounts team and other departments as required.
Person Specification
Essential Skills and Experience
18. Previous administrative experience within an office environment, ideally within an accounts, billing, or customer-focused role.
19. Proficiency in Microsoft Office applications, particularly Excel, Word, Outlook, and PowerPoint.
20. Excellent organisational and time management skills, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
21. Strong attention to detail and a high level of accuracy, particularly when handling financial information and invoicing.
22. Ability to prioritise workload effectively and manage competing demands.
23. Strong communication and interpersonal skills, with the ability to liaise professionally with customers, engineers, and internal departments.
24. Confident in handling customer queries via phone and email in a professional and efficient manner.
25. Ability to work both independently and collaboratively as part of a team.
26. Discreet and trustworthy, with the ability to maintain confidentiality and handle sensitive information appropriately.
27. Professional, friendly, and customer-focused approach.
28. Reliable, punctual, and committed to maintaining high standards of work.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .