Team Overview The role reports into the Transfer Agency Manager within the Transfer Agency Team and is based in London. The team’s main purpose is to support the administration of JTC UK Limited’s Authorised Funds clients. The team operates between the hours of 8am and 6pm and there will be shift patterns between these times to accommodate the team’s operational requirements (e.g. 7am-3pm / 8am-4pm / 9am-5pm / 10am-6pm). Purpose of job The Administrator will be responsible for the accurate maintenance of Shareholder Registers for open ended funds administered by JTC. They will be involved in unit dealing, responding to all client queries and requests and ensuring quality control, adherence to policies, procedures and SLAs and outperformance of operational deadlines and client service delivery. Main Responsibilities Respond to all investor/client queries and requests received via telephone, post, fax or email effectively and accurately while delivering exceptional client service. Timely and accurate capturing, execution and settlement of all investor subscription, redemption, stock transfer, conversion and switch transactions and any other fund activities as it arises. Ensure the accurate control, input and monitoring of all client dealing instructions in line with operational procedures. Record Investor tax classification information. Ensure the take-on and establishment of new accounts occurs in a timely manner and that they are completed within the prescribed AML, KYC and CDD procedures. Ensure that the database and underlying KYC and core static data is accurate and up to date in line with departmental procedures. Process and quality check Investors Transfer instructions within agreed turnaround times and retain records of outstanding or missing transfer information. Timely dispatch of contract notes within regulatory requirements ensuring all requirements are fulfilled. Ensure that all JTC policies and procedures are adhered to and guarantee efficient and prompt query resolution. Actively participate in team initiatives such as procedure documentation and system testing. Escalate all breaches and complaints immediately upon discovery. Adhere to all JTC Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation. Adhere to JTC core values and expected behaviours; Any other duties as deemed necessary by Management. Essential requirements Experience working with Jersey and UK domiciled funds desirable IOC or working towards this qualification Ability to review and resolve complex issues working under pressure meeting challenging deadlines Customer Service experience Excellent planning and organisation skills with a flexible approach to work Ability to work on own initiative Effective verbal reasoning and numeric skills (Essential) Good keyboard skills to include MS Excel and ability to learn systems used within the business (Essential) Experience in working with Multi Currency companies Knowledge of collective investment scheme administration and the regulatory environment is highly desirable Knowledge and understanding of FCA / HMRC regulatory Environment