Hotel Receptionist (40 hours p/w) – ibis Bridgwater
Is now the time for a new challenge? Join us on this journey – people first!
At Cycas Hospitality, we seek dynamic, confident, and ambitious individuals who excel in their roles and help our guests succeed. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and investing in training and developing talent to create genuine, caring teams that work hard and have fun.
The new-build 144-room Ibis Bridgwater, opened in March 2021, is managed by Cycas Hospitality and is Cycas’ first property under the Ibis brand by Accor. The five-storey hotel features a ground-floor restaurant, Keepers Kitchen & Bar, and meeting facilities.
If you have an inner drive to love what you do and do it well, providing the best hotel experience so guests can pursue their passions, then you might be the person we want within our Ibis team.
At Ibis by Accor, we’re always looking ahead; We place people at the ‘Heart’ of what we do; We are refined; and We stand by our commitments.
Job Scope
Ensure the highest standards of hospitality and welcome are demonstrated at all times. Complete all relevant procedures related to the department as laid down by the company. Promote a work culture aligned with our values.
Hours
Shifts will be a mix of early (06:45am - 3:15pm) and late (2:30pm - 11pm), 5 days a week.
Key Job Responsibilities
* Be fully familiar with the hotel’s facilities, services, and promotions; pass this information to guests to maximize hotel sales.
* Know the reward programme and its benefits; actively enroll new members.
* Anticipate guest needs, respond courteously and helpfully to requests.
* Operate the hotel front office systems proficiently.
* Post charges correctly to guest bills following standard procedures.
* Monitor hotel availability and maximize room sales opportunities.
* Handle cash, cheque, and credit transactions per hotel policies, reporting discrepancies immediately.
* Check the float and ensure accuracy.
* Pass on messages promptly and accurately.
* Have knowledge of the local area, including history, attractions, and events.
* Operate the switchboard, handling calls efficiently.
* Display and maintain a positive service attitude.
What You Should Bring
* Customer service experience, preferably in an Accor Brand (not essential).
* Previous experience in a similar role.
Excellent Company Benefits
* Competitive salary.
* Exclusive employee discounted rates at Accor and Cycas hotels.
* Ongoing paid training and development.
* Free healthcare plan.
Cycas Hospitality offers an innovative environment for hospitality professionals. Over the past 10 years, we’ve built a successful hotel management company.
This is your opportunity to shine and be part of something great. If you believe you have what it takes, we want to hear from you!
***All employment offers are conditional upon receipt of two satisfactory references and proof of eligibility to work in the UK.***
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